Rest Assured Bad Service

This must be the worst customer service experience I've had in my entire life. I purchased a Rest Assured bed set in early December from Beds Direct in Midrand, immediately after taking delivery I noticed the mattress was faulty(visible damage in the stitching/pippin pulling loose) and lodged a query with Beds Direct who referred the matter g that was to the manufacturer (Rest Assured). I received communication from CNRA(Cloud Nine/Rest Assured) that they would replace the mattress in January as soon as they reopened/had stock which they duly did. The replacement mattress was worse than the original in that besides having visible damage the quality was poor- the mattress was hard and uncomfortable instead of the luxurious soft/plushy feel. I've called and emailed, and have been promised I'd be contacted to resolve the issue however no one has bothered!! I'm stuck with a horrible quality product and frustrated with the lack of service from Rest Assured. Can someone please refer me to a Consumer protection organisation where I can get assistance as this cannot just go unresolved.

Regards, Sibusiso