Rest Assured

Hi there ,

It’s with dismay that I take this route of contact however I am disappointed in the lack of quality and service I received . I have purchased 3 beds to date of which I have had issues with since the first week of purchase , it took 4 months for a sales rep to come out and inspect the mattress to which there was defect and advised I upgrade the mattress for another 2500 additional to the 5000 I had already spent which I did 3 weeks ago . And once again I’m left with a squeaky lumpy bed in under a month of spending to upgrade .

I’m absolutely disgusted at the lack of urgency for customer service and quality of your products as the only solution is to continually upgrade which is unfair to the consumers.

I am now I’m contact with a lady by the name of Lucille Nortje , who has told me to go into the store The Bed Doctor for the 5th time for a refund and if they agree only then will she refund me the excess amount I have already paid for an upgrade .

It has taken them over 2 weeks at a time to respond to 1 email .

I would appreciate if someone assisted in some form of urgency as this is a poor reflection on an alleged quality brand .

Regards Santilene