Faulty batch of beds

2 Three quarter beds were purchased via Homechoice for 2 kids in April 2021, cost was R3500.00ea, 2 months later the mattresses started to sink in the middle and the bases squeaked ea time you turned. A complaint was lodged and we had to wait for someone to come out and check the beds and take measurements to confirm that the beds were from a faulty batch and needed to be replaced. Now we are given the runaround as to when the beds will be replaced. What poor and pathetic service does the public receive especially when manufacturers don't do quality assurance on their products prior to selling to customers. We the public are paying for quality beds but receive poor quality and what's worse is that knowing the beds are faulty now we must runaround and email every day for feedback on the replacements. Adele from the CNRA Group is still opening our profile since the 20/10??The public need to be aware of the **** quality of products being sold and the pathetic customer service we receive from from CNRA Group when the fault lays with them.