Bad Quality and service

From: Asma Toffar Sent: Wednesday, 23 March 2022 10:17 To: Majiet Karriem <***>; Salome Smit <***>; *** Subject: RE: RE MATTRESS PAYMENT

Good day

I will take this matter further with Hello Peter as well I have included them in on this mail

@Hellopeter / @*** could you please assist…

Regards

Asma Toffar From: Majiet Karriem <***> Sent: Tuesday, 22 March 2022 21:42 To: Salome Smit <***> Cc: Asma Toffar <***> Subject: RE: RE MATTRESS PAYMENT

To whom it May concern,

As im typing this email with frustration lying on a factory fault Matress from Rest Assured,A matress that got damaged by sleeping on it,well whats the purpose of a matress????

I think the person who has been dealing with this complaint is clearly not bothered about the customer as the company got their full money from me for the purchase.

So You guys have decided that i pay a certain amount before exchange can happen,and that amount is apparently for the amount of years used,Well with that being your decision,I would rather want you guys to collect this broken factory fault St Andrews matress an Pay me for the amount of years i wont be using it as it is within my rights to request a refund for a faulty product.I would appreciate this matter being resolved within the next 10 business days.

I await your immediate response.

Regards Majiet Karriem

-------- Original message -------- From: Majiet Karriem <***> Date: 2022/03/12 09:20 (GMT+02:00) To: Salome Smit <***> Subject: RE: RE MATTRESS PAYMENT

Good Morning,

So what do i do now???? Sleep on a broken bed,Look we are in very difficult times as i had reduction in my Salary due to Covid,

This matress is really uncomfortable and its ruin my sleeping pattern,Im really hoping Management can re look into this matter and come up with a better solution for both parties.

Thanks so much

Regards Majiet Karriem

-------- Original message -------- From: Salome Smit <***> Date: 2022/03/11 12:09 (GMT+02:00) To: Majiet Karriem <***> Subject: RE MATTRESS PAYMENT

Morning Mr Karriem I discussed your request. Unfortunately we cannot make payment arrangements over 6 months. We have no payment terms. Kind regards Salome Smit Sales Support

Tel : +***2 Fax : +***1 Email: ***

Head Office, Broadlands Rd. Strand. 7140 P.O. Box 13, Strand 7139

www.cloudnine.co.za | www.restassured.co.za | www.strandmattress.co.za

Disclaimer: This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet. From: Majiet Karriem <***> Sent: 10 March 2022 07:39 AM To: Salome Smit <***> Subject: RE: SERVICE CALL LETTER Good Morning, Any feedback? Regards Majiet Karriem -------- Original message -------- From: Salome Smit <***> Date: 2022/03/03 11:31 (GMT+02:00) To: Majiet Karriem <***> Subject: FW: SERVICE CALL LETTER Morning Mr Karriem Our director is only back on Friday . I will discuss this with him and come back. Kind regards Salome Smit Sales Support

Tel : +***2 Fax : +***1 Email: ***

Head Office, Broadlands Rd. Strand. 7140 P.O. Box 13, Strand 7139

From: Majiet Karriem <***> Sent: 03 March 2022 11:26 AM To: Salome Smit <***> Subject: RE: SERVICE CALL LETTER Good Morning, Is there any response on the request below? Regards -------- Original message -------- From: Majiet Karriem <***> Date: 2022/02/28 19:00 (GMT+02:00) To: Salome Smit <***> Subject: RE: SERVICE CALL LETTER Hi Salome, I trust you doing well,Thanks so much for your co operation during this query its much appreciated. So I will definitely be going with this service warranty letter and have my old matressed cleaned as per agreement with Gareth,However with this unforseen happening im nt able to pay cash for the mattress,Can we do payment arrangement over 6 months? I will then add Rest assured as a beneficiary to my bank Account and make payment that way. Thanks for your understanding. Regards Majiet Karriem -------- Original message -------- From: Salome Smit <***> Date: 2022/02/28 14:20 (GMT+02:00) To: Majiet Karriem <***> Subject: SERVICE CALL LETTER Afternoon Mr Karriem As per the conversation with Gareth on Friday. Attached please find the service warranty letter regarding your 152 St Andrews 188cm mattress. We will adhere to the service warranty letter once the mattress have been cleaned. Other wise we can commit to the special factory price on the 152 St Andrews 188cm mattress. Kindly let us know which option you would prefer. Kind regards Salome Smit Sales Support

Tel : +***2 Fax : +***1 Email: ***

Head Office, Broadlands Rd. Strand. 7140 P.O. Box 13, Strand 7139

www.cloudnine.co.za | www.restassured.co.za | www.strandmattress.co.za

Disclaimer: This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please send us by fax any message containing deadlines as incoming e-mails are not screened for response deadlines. The integrity and security of this message cannot be guaranteed on the Internet.