1 reviews | Active since Jul 2011
Taking deposits in cash and then refuse to refund
<p>My daughter was an exchange student in Belgium from 11 Sept 2016 to end Jan 2017.</p> <p> When she arrived on 11 Sept she paid a deposit of EUR20 for the room key as well as the rent for the month of Sept. </p> <p>Her buddy, from Belgium was present and assisted her on the day to settle in.</p> <p> Gerda Duerinckx took the rent in cash and did not issue a receipt to my daughter only for the key.</p> <p> In March when the deposit had to be refunded to myself, Gerda claims that the rental for Sept was never paid, but she never informed my daughter or myself that it was outstanding according to her.</p> <p> Now she refuses to refund the money and I am now being ignored. My daughter as well as her buddy confirms that they have paid the rent for Sept. So now it is her word against my daughters and her buddy.</p> <p> I have sent several e-mails to Thomas More and they just ignore me, refusing to refund the deposit.</p> <p>I would like to warn all exchange students when dealing ********** to be sure if you come across Gerda to insist on any form of receipt no matter what her excuse is. </p>
I NOW HAD TO CANCEL THE ORIGINAL REFUND OF EUR90 AS THEY CANNOT EVEN GET THE NAME OF MY ACCOUNT CORRECT AS PER THE MAIL THEY REQUESTED FOR MY ACCOUNT DETAILS. THEY REFUSED TO REVISE THE ACCOUNT NAME AFTER SEVERAL REQUESTS TO THEM.
THE INSTITUTION NOW HAS EUR265.77 OF MY MONEY. IT SEEMS THAT THIS IS THEIR MO, IGNORING ALL REQUESTS HOPING THAT IT WILL DISAPPEAR. I STILL HAVE NOT RECEIVED ANY KIND OF CORRESPONDENCE OR FEEDBACK FROM THEM. PATHETIC TO SAY THE LEAST!!!!
I NOW HAD TO CANCEL THE ORIGINAL REFUND OF EUR90 AS THEY CANNOT EVEN GET THE NAME OF MY ACCOUNT CORRECT AS PER THE MAIL THEY REQUESTED FOR MY ACCOUNT DETAILS. THEY REFUSED TO REVISE THE ACCOUNT NAME AFTER SEVERAL REQUESTS TO THEM.
THE INSTITUTION NOW HAS EUR265.77 OF MY MONEY. IT SEEMS THAT THIS IS THEIR MO, IGNORING ALL REQUESTS HOPING THAT IT WILL DISAPPEAR. I STILL HAVE NOT RECEIVED ANY KIND OF CORRESPONDENCE OR FEEDBACK FROM THEM. PATHETIC TO SAY THE LEAST!!!!
10 May 2017
I requested answers on 05 May on the following:
This is now exactly the reason why I had to revert to the aggressive tone of voice and threats.
Once Gerda sent me a mail explaining the calculations used on 30 March 2017, I was then ignored on all other mails / requests hoping that I would just accept the dispute as closed, exactly what Alexander is doing now.
If this is their highest ethical standards, then I will make sure that you they are known as such.
Please confirm the following in your meeting with them as they do not have the guts to do it themselves.
• Why I was not informed once that the rent for Sept 2016 was outstanding. (Basic Admin)
• Gerda insisted that I send her my bank details per mail and even after receiving the details via mail, they still get the bank details wrong. (Basic Admin)
• Clearly they have a problem with admin, which emphasises the fact that Gerda did not follow standard procedure as per your mail and definitely took the cash and neglected to issue a receipt.
• I require a copy of the fire insurance in Art 6 if they have one.
• I refer to Art. 7 – Ask them to read their contract and explain the damages to the rented property.
• I require a copy of the registration as per Art 17 if they have one.
• I require a copy of the regulations where my daughter signed for it as per Art 19 if they have one.
• I require a signed copy of inspection of the unit when my daughter left as Gerda requested her to put the keys in an envelope. Gerda never inspected the unit.
PARENTS/STUDENT
WHEN DEALING WITH THIS INSTITUTION, BE AWARE AS THIS IS THEIR SO-CALLED HIGHEST STANDARD OF ETHICS!!!!!!!!!!!!!!!!
10 May 2017
I requested answers on 05 May on the following:
This is now exactly the reason why I had to revert to the aggressive tone of voice and threats.
Once Gerda sent me a mail explaining the calculations used on 30 March 2017, I was then ignored on all other mails / requests hoping that I would just accept the dispute as closed, exactly what Alexander is doing now.
If this is their highest ethical standards, then I will make sure that you they are known as such.
Please confirm the following in your meeting with them as they do not have the guts to do it themselves.
• Why I was not informed once that the rent for Sept 2016 was outstanding. (Basic Admin)
• Gerda insisted that I send her my bank details per mail and even after receiving the details via mail, they still get the bank details wrong. (Basic Admin)
• Clearly they have a problem with admin, which emphasises the fact that Gerda did not follow standard procedure as per your mail and definitely took the cash and neglected to issue a receipt.
• I require a copy of the fire insurance in Art 6 if they have one.
• I refer to Art. 7 – Ask them to read their contract and explain the damages to the rented property.
• I require a copy of the registration as per Art 17 if they have one.
• I require a copy of the regulations where my daughter signed for it as per Art 19 if they have one.
• I require a signed copy of inspection of the unit when my daughter left as Gerda requested her to put the keys in an envelope. Gerda never inspected the unit.
PARENTS/STUDENT
WHEN DEALING WITH THIS INSTITUTION, BE AWARE AS THIS IS THEIR SO-CALLED HIGHEST STANDARD OF ETHICS!!!!!!!!!!!!!!!!