Residentia Trust
Verified Business
|2|4 Reviews (last 12 months)
Residentia Trust
Verified Business
|2
4 Reviews (last 12 months)
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNH
LR
Lizanne R
1 reviews | Active since Jun 2021
6 Aug 2026, 08:58
Bad Managing Agents = Lost of investment value
Communication is consistently poor, with delays and a lack of meaningful responses. Rather than acting as an impartial managing agent serving the interests of the body corporate as a whole, they appeared to side with the trustees, seemingly overlooking that trustees are appointed by and serve as representatives of the body corporate members. A managing agent should remain professional, objective, and accountable to the body corporate, not align themselves with individual trustees. There was also an apparent sense of self-importance, a lack of transparency in the management of the body corporate's affairs, and, in my experience, an inability to effectively manage both the maintenance of the property and the financial administration of the scheme. Based on my experience, I would not recommend their services.
Helpful (0)
|Replies (0)LR
Lizanne R
1 reviews | Active since Jun 2021
6 Aug 2026, 08:58
Bad Managing Agents = Lost of investment value
Communication is consistently poor, with delays and a lack of meaningful responses. Rather than acting as an impartial managing agent serving the interests of the body corporate as a whole, they appeared to side with the trustees, seemingly overlooking that trustees are appointed by and serve as representatives of the body corporate members. A managing agent should remain professional, objective, and accountable to the body corporate, not align themselves with individual trustees. There was also an apparent sense of self-importance, a lack of transparency in the management of the body corporate's affairs, and, in my experience, an inability to effectively manage both the maintenance of the property and the financial administration of the scheme. Based on my experience, I would not recommend their services.
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Replies (0)LH
Lee H
1 reviews | Active since Dec 2017
18 Apr 2026, 12:56
Poor Management
I would not recommend dealing with this management company. Since becoming an owner in the scheme, a number of concerns have arisen regarding governance, transparency, and overall management. These include a lack of clear communication, slow response times, and inconsistent explanations when issues are raised. Despite multiple requests for clarification, responses have often been delayed or incomplete, making it difficult for owners to properly understand the financial position and what we are paying for. This creates unnecessary risk and uncer*****y for owners. I would strongly advise others to ensure full transparency and proper governance before engaging.
Helpful (0)
|Replies (0)LH
Lee H
1 reviews | Active since Dec 2017
18 Apr 2026, 12:56
Poor Management
I would not recommend dealing with this management company. Since becoming an owner in the scheme, a number of concerns have arisen regarding governance, transparency, and overall management. These include a lack of clear communication, slow response times, and inconsistent explanations when issues are raised. Despite multiple requests for clarification, responses have often been delayed or incomplete, making it difficult for owners to properly understand the financial position and what we are paying for. This creates unnecessary risk and uncer*****y for owners. I would strongly advise others to ensure full transparency and proper governance before engaging.
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Replies (0)SV
Sandie V
1 reviews | Active since Sept 2025
29 Sept 2025, 17:26
Outstanding Service from Paarl Branch
We are extremely pleased with the service provided by Trudie Oosthuizen, our managing agent. Her level of professionalism and dedication is truly exceptional. She consistently provides prompt feedback, with a quick turnaround time for meeting minutes and other important information — something we really value. Trudie is not only efficient, but also friendly, helpful, and dependable. She's a true go-getter who always goes the extra mile to ensure things run smoothly. Her commitment to service excellence sets a high standard, and it's a pleasure working with someone so proactive and reliable. Highly recommended!
Helpful (0)
|Replies (0)SV
Sandie V
1 reviews | Active since Sept 2025
29 Sept 2025, 17:26
Outstanding Service from Paarl Branch
We are extremely pleased with the service provided by Trudie Oosthuizen, our managing agent. Her level of professionalism and dedication is truly exceptional. She consistently provides prompt feedback, with a quick turnaround time for meeting minutes and other important information — something we really value. Trudie is not only efficient, but also friendly, helpful, and dependable. She's a true go-getter who always goes the extra mile to ensure things run smoothly. Her commitment to service excellence sets a high standard, and it's a pleasure working with someone so proactive and reliable. Highly recommended!
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Replies (0)