Reset Detox Centre Meyerton needs a service detox

I’m utterly disgusted at the service received from Reset Detox Centre Meyerton. I enquired about a service in January 2022 and read about the services I was interested in. I then placed it on back burner. Then I decided to revisit exploring the services. I reached out on their page on Instagram and website and contact details were incorrect. I sent an email no response, so I wanted to talk to someone directly. I then tried to book online and it opened a WhatsApp chat with a different number. I then started communicating again from Saturday 11 June until 16 June I got the information I requested and though not all information was provided, I was comfortable and then had requested to swipe on day of appointment which would be 17 June. Loading a beneficiary was just too much admin. During a teams meeting on 17 June I got further WhatsApp messages and in this one she indicates pricing which is more than 10% different from what was communicated in January 2022. When I queried about it I was told that since opening prices haven’t changed and that I’m getting superior service etc. I advised her that wasn’t the point, we’ve been communicating and the pricing guide shared had a different amount and I had asked why I got a 2021 pricing guide in 2022 I was told pricing hadn’t changed. At no point on Saturday when I referenced the amount was I advised that it had changed until this morning, day of my appointment. When challenged on the process and unprofessional manner of response she rep**** with this message” You already sound grossly unhappy with our pricing and unprofessionalism. I would like to sincerely suggest you go somewhere else where you will receive optimal service. Your appointment has been cancelled.” I advised her that I’m giving feedback as a client and did not ask for my appointment to be cancelled. I’m putting my health first and will attend my appointment at 1pm today and pay the new amount. She then sent this response,” Unfortunately I cannot. You have high expectations I am afraid we cannot meet them. Also your tone depletes one’s energy. I will leave it at that. You will find a place. Just as curtesy as I do with all our clients, make sure wherever you will do the Therapy that 1. The place is very very very clean and they are attended by a qualified professional. You will know when a place it’s not well kept. Follow your gut and run if you must. 2. Make sure they do not reuse speculum and pipes. These must be sealed and opened in front of you. Some places try to save on costs by washing and reusing, it’s so Unfortunately the client don’t always know and look for the cheapest place they can find”. With such a message then it’s safe to say many clients go elsewhere, may not always be about pricing. Look in the mirror. I was stunned. It seems any questions or concerns raised by potential clients are dealt with in this manner. The Audacity and the level of ego, really disappointing beyond words. By law you cannot advertise one thing on shelf and when I get to teller you give me another price. A simple acknowledgment of oversight on pricing, are you still able to make it, since you did not prepare, maybe pay that portion month end, like be humble and come up with a solution. I will find another place that will understand and appreciate the SIMPLE basics of business processes and customer SERVICE. If she’s the owner and has such an attitude I shutter at how she hires and treats her staff. Trying to support women in small businesses, doing their thing. Throughly annoyed by her lack of awareness.