No refund after item wasn't included with order

I placed an order only to have a disinfectant not included on 7 July 2017. I sent an email to notify them of this on 7 July and eventually someone responded on 12 July to ask for my banking details.

On their website it states refunds are processed in 5 working days. It is now over 30 working days. No response to 4 emails, no response to the comment and message left on the Facebook page just asking for the proof of payment to be sent as nothing has been refunded as of yet.

I was going to purchase more items in July had someone just processed the refund or even rep**** to an email. Now I wouldn't even recommend them to anyone with such poor service.