Ignores paying clients, sends wrong items, ignore clients when the client asks for correct product!

<p>I have used Reptile City (an online shop) only twice in the past year or so, and both times I have been greatly disappointed with their service. They are always sending me wrong orders and it takes forever to get a response back from them. I placed an order with them on 9 May 2016. They didn't even respond to it (online shop), I had to phone 4 days later to get them to action my order (online shop ! right). Order came 2 days later, some of the items were not correct. I am an animal *****, but I don't want to fry my lizards with light bulbs with wattages way to high, I can not use them. So after sending two e-mails (online shop), I get a reply, Oh I have referred your query to XYZ. Still watiing on XYZ to let me know how they are going to correct the order. If there was a rating option to select no starts, I would select that one. </p>