TrustIndex
2.6
NPS Score
-72
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Repticube
Is Repticube trustworthy?
Repticube has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2025
Great customer service
Very very good service. From educating us and product delivery. We have been to many pet stores, but no one could properly assist us with what we wanted to know. Will definitely recommend them.
1 reviews | Active since Feb 2026
Poor Quality Product and Unsatisfactory Customer Service
Dear HelloPeter I am writting to request your assistance regarding a dissapointing exerience I encountered with Repticube. On the 18th of June 2026 I made an online purchase for snake equipment to the amount of R7230, from Repticube. I specifically selected the model and specifications as advertised on their website. On their website they do not have the jaggered or riffled grab stick. They were all smooth hence I proceeded with the purchase.Unfortunately,when the order was delivered. I received the rifled/jaggered grab sticks and only the small once were smooth. I then delivered the grab stick to the end user they highlighted that they cannot use the rifled/jaggered grab sticks on their snakes as it will hurt their snakes. I then immediately sent the photo on their Whatsapp to explain the issue. Amarey said she would try to source the correct grab sticks for me. Unfortunately,just three days after I delivered the sticks to my client I received a call that one of the small grab stick broke during its first use because it was loose and unstable. They then requested me to come and take them and atleast supply better grab sticks.This resulted in all the grab sticks being returned by the end user. I made Amarey aware of this and requested a full refund.She said arranging for my refund would not be a problem.On the 7th of July after waiting for almost a month of doing follow ups and got no response. I wrote them a detailed email of everything and never got a response. Throughout the month of July the only response I got was that,She was till checking if they could do a refund for me.Which according to her would not be a problem. On the 29th of July after I made a follow up,to my suprice she then told me that they cannot do a refund and she did not know the reason and promised to find out. She started not answering my messages until I called her on the 3rd of August,only for her to say they do not offer refunds on big orders.I found this response unacceptable. To make matters worse Amarey could not even escalate my complaint or allow me to speak with a supervisor or someone in management who has the authority to resolve this matter proffesionally.I am just a small business who was supplying this to the client.Now I am stuck with the grab sticks that I could not deliver to the client together with the unfinished order.I kindly request Hellopeter to assist in bringing this matter to Repticube's attention and helping facillitate that I get my full refund. As it would be a fair resolution. I sincerely hope I get assistance as it has been two months of no assistance. Thank you
1 reviews | Active since Feb 2026
Poor Quality Product and Unsatisfactory Customer Service
Dear HelloPeter I am writting to request your assistance regarding a dissapointing exerience I encountered with Repticube. On the 18th of June 2026 I made an online purchase for snake equipment to the amount of R7230, from Repticube. I specifically selected the model and specifications as advertised on their website. On their website they do not have the jaggered or riffled grab stick. They were all smooth hence I proceeded with the purchase.Unfortunately,when the order was delivered. I received the rifled/jaggered grab sticks and only the small once were smooth. I then delivered the grab stick to the end user they highlighted that they cannot use the rifled/jaggered grab sticks on their snakes as it will hurt their snakes. I then immediately sent the photo on their Whatsapp to explain the issue. Amarey said she would try to source the correct grab sticks for me. Unfortunately,just three days after I delivered the sticks to my client I received a call that one of the small grab stick broke during its first use because it was loose and unstable. They then requested me to come and take them and atleast supply better grab sticks.This resulted in all the grab sticks being returned by the end user. I made Amarey aware of this and requested a full refund.She said arranging for my refund would not be a problem.On the 7th of July after waiting for almost a month of doing follow ups and got no response. I wrote them a detailed email of everything and never got a response. Throughout the month of July the only response I got was that,She was till checking if they could do a refund for me.Which according to her would not be a problem. On the 29th of July after I made a follow up,to my suprice she then told me that they cannot do a refund and she did not know the reason and promised to find out. She started not answering my messages until I called her on the 3rd of August,only for her to say they do not offer refunds on big orders.I found this response unacceptable. To make matters worse Amarey could not even escalate my complaint or allow me to speak with a supervisor or someone in management who has the authority to resolve this matter proffesionally.I am just a small business who was supplying this to the client.Now I am stuck with the grab sticks that I could not deliver to the client together with the unfinished order.I kindly request Hellopeter to assist in bringing this matter to Repticube's attention and helping facillitate that I get my full refund. As it would be a fair resolution. I sincerely hope I get assistance as it has been two months of no assistance. Thank you
1 reviews | Active since Jan 2020
NO ORDER AND NO REFUND
Ordered and paid for live Meal Worms online 19 days ago. After abut 2 weeks of no contact from them and no order, I contacted the shop via WhatsApp. Got less than no assistance and eventually cancelled the order. Still waiting for my refund. Shop wont give me the owner's contact name and details. Shocking service.
1 reviews | Active since Jan 2020
NO ORDER AND NO REFUND
Ordered and paid for live Meal Worms online 19 days ago. After abut 2 weeks of no contact from them and no order, I contacted the shop via WhatsApp. Got less than no assistance and eventually cancelled the order. Still waiting for my refund. Shop wont give me the owner's contact name and details. Shocking service.
1 reviews | Active since Oct 2012
DON'T BUY FROM REPTICUBE
I purchased a reptile tank for nearly R4000. I then texted their Whatsapp line and asked a number of questions (where the vents are, is it sealed on the top) so that I knew what accessories I would need to budget for. They did not answer any questions. Now, I receive a flat pack. Not a built tank as advertised and the person on Whatsapp says if I want, she can send me a pdf to build it. Their overall service was pathetic and now this. If I could, I would've bought a tank that needed to be built. I cannot.. and now I've paid R4000 for something I'll need to get someone else to build (and probably incur more costs).
1 reviews | Active since Oct 2012
DON'T BUY FROM REPTICUBE
I purchased a reptile tank for nearly R4000. I then texted their Whatsapp line and asked a number of questions (where the vents are, is it sealed on the top) so that I knew what accessories I would need to budget for. They did not answer any questions. Now, I receive a flat pack. Not a built tank as advertised and the person on Whatsapp says if I want, she can send me a pdf to build it. Their overall service was pathetic and now this. If I could, I would've bought a tank that needed to be built. I cannot.. and now I've paid R4000 for something I'll need to get someone else to build (and probably incur more costs).
1 reviews | Active since Jul 2026
Damaged goods and pathetic service
I am extremely disappointed by the poor service and quality of the cage and hide I received eventually after weeks. As a customer, I expect to receive goods in perfect condition and to be treated with basic courtesy. Unbelievable how these people do business.
1 reviews | Active since Jul 2026
Damaged goods and pathetic service
I am extremely disappointed by the poor service and quality of the cage and hide I received eventually after weeks. As a customer, I expect to receive goods in perfect condition and to be treated with basic courtesy. Unbelievable how these people do business.
1 reviews | Active since Mar 2022
Delivery
I had a great experience working with Repticube. From start to finish, the service was professional, reliable, and efficient. Communication was excellent, and everything was handled smoothly. It’s always refreshing to deal with a company that delivers on its promises and genuinely cares about customer satisfaction. I’m very happy with the overall experience and would definitely recommend Repticube to anyone looking for quality products and excellent service. Looking forward to working with them again in the future
1 reviews | Active since Mar 2022
Delivery
I had a great experience working with Repticube. From start to finish, the service was professional, reliable, and efficient. Communication was excellent, and everything was handled smoothly. It’s always refreshing to deal with a company that delivers on its promises and genuinely cares about customer satisfaction. I’m very happy with the overall experience and would definitely recommend Repticube to anyone looking for quality products and excellent service. Looking forward to working with them again in the future
1 reviews | Active since May 2020
Stay away from Repticube
STAY AWAY FROM THIS STORE IS THE BEST ADVICE I CAN GIVE YOU!!! After spending more than 10k on products which was delivered with missing items and also defect products...owner is dishonest and communication is pathetic
1 reviews | Active since May 2020
Stay away from Repticube
STAY AWAY FROM THIS STORE IS THE BEST ADVICE I CAN GIVE YOU!!! After spending more than 10k on products which was delivered with missing items and also defect products...owner is dishonest and communication is pathetic
1 reviews | Active since Sept 2025
Great Products but Customer Service SUCKS!
Received my order 1581 on Monday 13 January, after a lot of miscommunication, date changes for shipping and excuses of product supply not being available yet and waiting for stock. If I did not message for feedback then I would not have known the status of my order. The enclosure was built and setup and finalized by Wednesday evening 15 January. All the products came in tact and working fine but between the 2x medium hides (which came flat packed like the enclosure) and the enclosure itself, I was given 6x *****s Leela's than needed. Luckily, everything was sturdy enough for it not to be a problem. Also had to buy some electrical supplies due to the LED light that did not have a plug. But everything was sorted and setup and working. My ball python (Wasabi) is very happy. The PVC enclosure holds humidity and temps very well (I went bio-active) also Wasabi shed for the first time with me inside the new enclosure and it came out in one full piece so everything is perfect. The products are great. The customer service and communication and business practices suck. They did not once apologize or try to do damage control. They even said that I should not go "bad mouthing" them on all the platforms. But I feel like if no reviews were sent then they would not have rep**** and give me any feedback whatsoever because between the 2 email addresses and the 2 cell numbers that I have used, the only feedback came from one cell number on WhatsApp. As I said, 5/5 for the products but 0/5 for the company itself. Happy with the products, luckily will not need anything else from them and I will rather pay more and go to another supplier for better customer service.
1 reviews | Active since Sept 2025
Great Products but Customer Service SUCKS!
Received my order 1581 on Monday 13 January, after a lot of miscommunication, date changes for shipping and excuses of product supply not being available yet and waiting for stock. If I did not message for feedback then I would not have known the status of my order. The enclosure was built and setup and finalized by Wednesday evening 15 January. All the products came in tact and working fine but between the 2x medium hides (which came flat packed like the enclosure) and the enclosure itself, I was given 6x *****s Leela's than needed. Luckily, everything was sturdy enough for it not to be a problem. Also had to buy some electrical supplies due to the LED light that did not have a plug. But everything was sorted and setup and working. My ball python (Wasabi) is very happy. The PVC enclosure holds humidity and temps very well (I went bio-active) also Wasabi shed for the first time with me inside the new enclosure and it came out in one full piece so everything is perfect. The products are great. The customer service and communication and business practices suck. They did not once apologize or try to do damage control. They even said that I should not go "bad mouthing" them on all the platforms. But I feel like if no reviews were sent then they would not have rep**** and give me any feedback whatsoever because between the 2 email addresses and the 2 cell numbers that I have used, the only feedback came from one cell number on WhatsApp. As I said, 5/5 for the products but 0/5 for the company itself. Happy with the products, luckily will not need anything else from them and I will rather pay more and go to another supplier for better customer service.