Refund

After looking unsuccessfully for my shoe size in store I managed to get a size online through the Replayjeans website and ordered a sneaker and made a payment. I was disappointed when I waited for updates regarding my order and shipment but nothing came I called to follow up only to be told that the sneaker I order is not available and I will be contacted by the online department refunded to my disappointment again I am still waiting for feedback and have emailed to *** and still no response nor feedback I tried to call again but this time the phone rings unanswered or is off the hook. I want my money