Horrible customer service

To whom it may concern. I have a pair of defective boots that I returned to your Menlyn store in Pretoria over three 3 weeks ago. Firstly the staff will not let me speak directly to the store manager or area manager. I have tried countless times to get assistance but I am met with resistance and a pure lack of customer service. I would like to bring to your attention that it cannot be accepted that a high quality boot from a reputable retailer would have such damage after one or half a season where it is worn occasionally. As you can see the condition of the boots, the damage is not caused by misuse or normal wear and tear and i want to categorically state that the boots show no sign of being excessively worn or used. I am aware that 6months has passed as per the cusumer protection act, but i believe that i still have the right to demand goods and services of good quality, safe, and free of defects. I maintain that the damage is a result of a material defect and poor quality. It is unacceptable that a brand big as replay can offer clients such a horrible service