Poor service and faulty vehicle

In December last year me and my wife we purchased a brand new Renault Triber 1.0 Prestige AMT

The deal was done at Renault Bryanston Branch

There are two concerns we need assistance on with regard to this beautiful vehicle we currently drive:

1. Upon the vehicle arrival in December 2021 we had some few if not much rains in our region here in KZN and each day it rains we would find the vehicle soaking wet inside on the driver's side floor and each time we wash the car the same problem will be identified, this will happen despite all the doors and windows being properly closed. We did inform our sales persons at Bryanston Branch whom they advised us to take the vehicle to the nearest Renault dealership for which we did where we took it to Richard's Bay Renault Branch and the car was kept for the better part of the day but we could not be assisted as the technicians couldn't tell how was the water coming inside the car up until the service manager suggested that we should bring back the vehicle again for them to investigate a bit more I must tell that the service manager intervened because I was complaining that the problem was not resolved. We stay a bit far from this dealership and they offer no complimentary vehicle to us as they investigate the problem which is a huge inconvenience to us. As I write this email the car is smelling inside because it was washed so it got wet as usually. Each time it rains we must find the shelter if we not at home where we can park the car inside the garage. We are not enjoying this car at all just because of this mistry water problem and we cant even wash the car properly.

2. The other problem we have is that since the delivery of this vehicle we did not received its manuals and spare key despite the numerous enquiries we made to the sales team at Bryanston Branch, each time we enquire they seemed to deal with the problem and after that they ignored us until we enquire again and again up until recently where they delivered the spare key and two manuals without the service book and we also think this have been a very unfair treatment to us as we could not navigate the vehicle on its manuals since we haven't owned the same vehicle before.

We have continuously reported this issue to the dealership through the sales person and his supervisor but we have received no joy at all.

We hereby request for your humble help on these two problems we are currently having with this vehicle more especially the water problem as it causes a lot of inconvenience to us.