Never again Renault

I have owned many Renos over the years. But never again. CL booked her Reno for a service. Was told she had a plan that only covered Basic service and not brakes, which required replacing. She was given a quote of R4500 which she grudgingly accepted. On arrival to collect, she was told the labour was an extra R2500. She did not have that amount available. Reno stated that she could not take car, or they could just remove the brakes again and leave them in the boot for her. Really!! She spoke to everyone up to the manager, all who were intimidating. The service lady basically called her a ****, even though there were emails confirming quote. 3 men sat her at a table and basically said she should have known there would be a labour charge added. Surely if you are given a quote, that should be all inclusive. Only when my son intervened rather aggressively, were they apologetic and willing to discuss/resolve the issue. Seems like it was a gender issue treating men and women differently.