*****

So, what transpired between myself and the dealer(Renault Bryanston) i took my car Renault Duster(HF 33 ZF GP) in for replacing my timing belt, and fan belt which they did a good job....a week later i cleaned my car en opened my bonnet to discover my airflow system box had been DAMAGED(dealer).

I called in immediately, and spoke to Claire(service advisor) and she told me sorry but she will claim from my maintenance plan(order-the part). I said its fine, they(dealer) broke/damaged my part but I won't make a fuss of it as long as it will be fixed/sorted(word from Claire -part was ordered)

I called Claire, to find out where the part is, she said it was with them and I should come in to replace the damaged part(after weeks). I always have to call in, Claire always promises to call back but nothing.

We made arrangements , and made a booking for my car to be sorted out. I went in, drove 60km to the dealer(Bryanston-Renault), on my booking day and they had to fix the part. I had a chat with Claire's manager and asked him why the engine light went on(to hear the truth from him), he told me it was because my car has a different battery in....hahahahaha, and i kept myself not clued up.

I drove, on my way home(left the premises- I trusted them) the engine light went on again. I got home(another 60km's), on opening my bonnet I discovered the part wasnt replaced and that the DAMAGED airflow system was cable tied. I found loose cable ties on the front of my engine(could've been fatal) if it fell somewhere sensitive).

We made numerous calls to Claire, she told my wife that she would speak to the manager and she didn't want to be involved 3 weeks ago. Until to date(30/08/2022) Claire says we can contact Renault Head Office( I called, and got hold of Steven). I was advised to email him, and will escalate matters with urgency to relevant departments and seniors.

My car is due for service, now i cant drive out to get it sorted because of the dealer's(Renault Bryanston's) mess and incompetency and lies including ***** they caused.

Compensation:

120km -fuel refund airflow system part - to be replaced immediately current service due -free of charge