WP
Wesley P

1 reviews | Active since Mar 2009

06 Dec 2016, 12:41

Pathetic Support

<p>I registered my car on the rentmyride.co.za website. I required support so called their office number ********** ) on Friday (02 December), 15:30 (their website and voice message mentions that their office hours are 9-5 Mo-Fri and 9-12 Sat). After 3 calls, and no answer, i gave up. </p> <p>On Saturday, 04th December, i had a potential booking and the client had some issues when trying to book my vehicle. Again, i tried to call the office number at 11AM. Still no answer. I then tried to call their listed 'Emergency number' . ( ********** ) , 5 times on Saturday morning. Guess what - no answer and no call back. so much for 'emergency number'. By the way, good luck on finding this number on their site, its very well hidden away.</p> <p>These guys seem totally unprofressional and i do not recommend anyone uses them.</p>

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Replies (1)
RentMyRide
RentMyRide's reply09 Jan 2017, 15:28
Official

Dear Wesley

Please accept our sincere apologies for the unsatisfactory service delivered and the website glitch.

Our emergency number is available as an option when trying to contact us on our landline, as well as in our FAQs page on the website when you type in "emergency..".

Kindly reply to our email communication for a speedily resolution. Apologies for the inconvenience caused and we hope that you will have a better experience with us in the future as we grow.

Sincerely,

RentMyRide Team