*****S - Don't Use Them Ever!!!

I was involved in a collision on the 19th of August 2017 , the driver of the other car was renting his vehicle from a company called. Rent My Ride or Rentmyride.co.za which is a car sharing platform. They use Renasa Insurance as their prefered comprehensive insurer. The driver in concern admitted that he was in the wrong and I reported the incident to the police and contacted Rent My Ride to submit a 3rd Party claim. On the 25th of August 2017, I spoke to a friendly women called Paballo who asked me to a 3 quotes from panel beaters , my 2015 Honda Mobilio is still under warranty so I could only used Honda approved suppliers. The smallest quote was R33 000, I had to get a new door, repair dents, scratches removed and a minor spray job. Some how Paballo from RentMyRide was asking me to send information in small batches instead of telling me what I needed to submit in one go. The would go offline and not respond for day until finally after weeks of following up, on the 6th of October, she asked me to speak to Shaleen Ncube from a company called OCLS, the email address ended with ocls.co.za but it didn't even have a website when I entered the website address. On the 9th of OCtober Shaleen reponsed with a request for me to send all the documents I had already send to RentMyRide all over again. This included the accident report, quotes, sketches, vehicle particulars, clearly there was not handover done at all. I sent them all over again, ref:SPM *** . The same thing happened, they would go quite for days and only after annoying them with irrate emails and calls did a Gracious Sifelani from OCLS respond with the status of my claim. This was on the 18th of Oct. Just the lines: " OCLS holds instructions to act on behalf of Renasa Insurance. We hereby deny liability for your damages. Please find attached our insured description for your perusal. In light of the above no offer will be coming from us." There was no other information, no reason, no update. The attachment "insured description" was a pathetic screenshot of my own description within a PDF viewer. Now if you don;'t understand the level of incompetence let me explain. Their insurance assessor could not differentiate between my description of the accident and the insured discription even though it was highlighted. i.e They thought I reversed into my the other vehicle and hence was at fault even though the legal statement stipulated that it was the insured that reversed into the side of my car. This is just gross incompetence, this issue could have been resolved by merely having a thorough read of the document. They said they would have the manager look at the claim , this usually takes 5 days. I pointed this out to them and even went as far as providing Google street view images with simulations of the accident just to make comprehension easier. I also pointed out that the car was used for my transportation business (Taxify & Tours) and because of their procrastination , I was losing R1000 per day. My car was broken into several times and the window was smashed. We lost a major income source, this put a lot of financial pressure on the family. Our accounts went into arrears, we had to sell our belongings to put food on the table and my wife (who is a cancer patient) sold her wedding ring just so we could make ends meet and also buy cancer medication. We had to walk every were new born babies even when it rained. There was just so much going wrong because we could not afford to get the car fixed an Renasa and RentMyRide didn't think our situation was important enough. https://www.pressreader.com/south-africa/you-south-africa/ ********** 3/ ********** ********** 7.

They literally ignored me for weeks, they never responded to my emails until this morning 14th November 2017, I threatened to take legal action if they didn't resolved my situation. ME: 8:19 AM - " It's now been almost 3 months since I submitted my claim. It has also been 26 days since your last response. I am going to give you 24 Hours in which to sort out my claim. If it is not sorted out by then, I will follow up with legal action and sue for loss of income, my wife will also be sueing you for making her condition worse. This has gone beyond the R36 000 quoted to repair my vehicle, your negligence has actually ruined our lives and we want to be compensated. " RENASA | OCLS: 9:17 AM - " The above matter refers. I have appointed an Assessor to look at your claim, he will do it digitally then send me a report . Please can you follow up with me after 5 working days for an update." RENASA | OCLS: 3:01 PM - " Please find attached the assessor’s report and a release in the amount of R18 394.36 for Honda brio registration number DV51GYGP for your attention and signature. Kindly find note that the offer was calculated on a 60/40 apportionment on your favour as follows: Your quantum R30 657.28 x 60% =R18 394.36 Our quantum R0.00 x 40% =R0.00 Difference = R18 394.36 We trust that you find the above to be in order and we await signed release. WOW! It took them less than 7 hours to get a potential payout. Nevermind that it was only 60% of what they smallest quote suggested, they also quoted for a Honda Brio when my car is a Honda "Mobilio". They also failed to acknowledge that they had been giving me the run around for almost 3 months and had the audacity to offer me 60% of the damage cost on my car after we have lost over R125 000 due to their incompetence. No apology to my wife who was bed ridden because of stress while recovering from chemotherapy and radiotheraphy. R18 394.36 is what they thought our troubles were worth. DISGUSTING! I will make it my lifes mission to ensure that no body does business with these two companies again. Businesses like these should not be in business especially when it comes to dealing with peoples lives and surity.