1 reviews | Active since Dec 2016
DO NOT USE THEM EVER!!!!!!!!!!!!!!!!!!
<p>We rented a car from (Edith) through rentmyride. We called her to confirm and she told us she had been in an accident and would not be able to rent us her car.</p> <p>The company was supposed to alert us. They did not. We then tried to get a hold of them for almost 5 hours before they picked up the phone. We exaplined the situation and they said they'd get back to us. They did not. We tried to call the emergency line, no answer. No indication of a refund or another plan being made. </p> <p>We have already paid and instead of giving us proper service they simply ignore you. Never Again!</p> <p> </p> <p> </p>
Dear Natalie - Thank you very much for taking the time to review our service.
Your input and the feedback from all of our renters is vitally important to us and we always are striving to meet expectations.
Per your comments, we have updated our communication with car owners to ensure that any bookings that cannot be fulfilled, for whatever reason, must be updated by the car owner on the website or reported to RentMyRide as soon as possible. We sincerely apologize for the lack of communication from the car owner's side and that you could not get through to our office telephone number. We were totally overwhelmed with rental request during the festive season and have since switched to a more advanced telephone system so we can keep track of all missed calls. As per our records, the rental was supposed to start on the 26th of December. We were only informed about the situation late on the 24th of December and the booking was canceled at 22:48 that evening by our admin. The full refund for the rental was done the next day at 08:34 in the morning.
We hope you would consider using the service again in the future and that your expectations would be met next time.
Kind Regards,
The RentMyRide Team
Dear Natalie - Thank you very much for taking the time to review our service.
Your input and the feedback from all of our renters is vitally important to us and we always are striving to meet expectations.
Per your comments, we have updated our communication with car owners to ensure that any bookings that cannot be fulfilled, for whatever reason, must be updated by the car owner on the website or reported to RentMyRide as soon as possible. We sincerely apologize for the lack of communication from the car owner's side and that you could not get through to our office telephone number. We were totally overwhelmed with rental request during the festive season and have since switched to a more advanced telephone system so we can keep track of all missed calls. As per our records, the rental was supposed to start on the 26th of December. We were only informed about the situation late on the 24th of December and the booking was canceled at 22:48 that evening by our admin. The full refund for the rental was done the next day at 08:34 in the morning.
We hope you would consider using the service again in the future and that your expectations would be met next time.
Kind Regards,
The RentMyRide Team