I'm supriced they still have clients but I will not be surprised if they close doors in the next few months. Very poor service.

I used Rentmaster for years but since 2019 they have mostly become a nightmare to the landlords than a solution they used to be. I have been struggling to get my deposit paid back. I have submitted the deposit release form 7 Nov, the deposit still has not been paid. Each time I follow up there is a new excuse from telling me they are busy with billing (I guess I have to wait because I am not a priority?) to the online system is down so they can't make payment. The other day Heidi told me their online system is down and they have to go to the bank to sort it out. It was after 15:00 so clearly she was lying.Today Heidi told me they have sent instructions for payment to be made by finance, she didn't want to tell me amounts to be paid... but I could hear on her voice she didn't believe payment Wil be made and guess what, it was not paid. It looks like I'll have to lodge a complaint with the EAAB to get my deposit back.

I thought I was making my life easier by signing up with Rentmaster, now I have to spend my time dealing with this.

Speculation : I think the guarantee hit the hard during Covid 19 they are having cash flow problems - no money in the bank.