SR
Stefan R
1 reviews | Active since Apr 2022
23 Sept 2023, 07:38
Poor product and service
I had a full Rentech system installed thought a certified agent inverter and batteries in Nov 2021, the batteries started giving problems in the first week the agent took it back to supplier, claimed they fixed it, brought it back and 8 months later still did not carry charge took it back in and waited again 4 weeks and got it back still with the same problem, their after sales and support is a joke and the quality not worth the money.
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Rentech Batteries's replyOfficial
13 Mar 2025, 15:18Dear Stefan
Thank you for bringing this to our attention. We sincerely regret the frustration and inconvenience you've experienced with your Rentech system. Customer satisfaction is extremely important to us, and we take concerns like yours seriously.
Please let us know if this issue was ever resolved or if you are still experiencing problems—we’d like to ensure you receive the necessary support. Our team is committed to ensuring that our products perform to the highest standards, and we appreciate the opportunity to make things right.
Best regards,
The Rentech Team
Rentech Batteries's reply13 Mar 2025, 15:18
Official
Dear Stefan
Thank you for bringing this to our attention. We sincerely regret the frustration and inconvenience you've experienced with your Rentech system. Customer satisfaction is extremely important to us, and we take concerns like yours seriously.
Please let us know if this issue was ever resolved or if you are still experiencing problems—we’d like to ensure you receive the necessary support. Our team is committed to ensuring that our products perform to the highest standards, and we appreciate the opportunity to make things right.
Best regards,
The Rentech Team