Abusive Rental Agents

Item: Talkens Eindomme Beperk
Rating: 1
Author: Susan F

Dear Hello Peter, I would like to submit a complaint regarding our rental agents Talkens Eindomme Beperk. I have been a tenant in their apartment from November 2014 at an apartment block call Florida Keys in Florida Park. First and foremost they do not have pleasant people that work in their offices, they are very abusive when they speak to us a tenants in that they never have a pleasant tone even when you only phoning to make enquiries about situations. They are very snappy, very rude and obnoxious people working in their offices. I eventually could not take the abuse we get from these people and went on to find another apartment, which we did and handed in our notice for the end of April. Having said all that both my husband and i are both bi-weekly (fortnightly) paid. Whenever our last Friday of the month does not fall on a pay day and we are going to be a few days later than the 1st of the next month to pay our rent, an email is sent to the Agents to inform them that the rent will be paid late, due to our pay day not falling on the end of the month, we always make sure the rent is paid before or by the 7th of the next month. If we do not send this email they cut our electricity off or they give us eviction letters saying we are *******. Well because our payday did not fall on the last Friday of the month we sent them an email on the 23rd March 2017 informing them that rent will be paid on the 7th April 2017 which is our next pay period after the last Friday of March. They have since disconnected our electricity, i have called them 5 times, the first time they said they don't know what i am talking about the other 4 times they bang the phone on me without even giving me a chance to speak, my husband then tried to call then and got the same reception from them 3 times. We also had bought a car beginning of March, i sent them an email on the 3rd March to let them know i have bought another car and need a second parking as the area is unsafe to park your car on the street, there have been other car break-ins before. They never responded to this day and have read the email as i had a read receipt on the email. I got the car on the 2nd April and parked it in the parking bay as there are many vacant parkings. They sent me an email saying they were going to clamp the car and charge me R250 to unclamp it. My daughter about 3 weeks ago dropped the keys into the shaft of the lift. When i called them to report the incident they were very rude, they didn't even want to hear about the key wanted to know who my daughter was that she was an ******* tenant, etc. etc and wanted and extra R800 from me for her. They were so rude i did not even get to explain to them that i have spare keys and that i do not need the other keys. They banged the pone on me once again and immediately got the lift company to remove the keys and sent me a bill of R975 for the call out. We have done nothing out of the ordinary, been paying out rent every month have never missed a month, all utility bills in order. We are not noisy tenants as others are in the block of apartments, not loud fighting people as we have experienced from other tenants, we are aged 58 and 59. I just think these people that work in these offices have very bad manners, attitudes, are very rude and very very unprofessional. I need to know from Hello Peter what action can i take against these people for victimizing us. Right now we have fish tanks with tropical fish, deep freezer and fridge that have our food stuff with no electricity. Kind regards, Susan Francis

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