Shocking company, poor service. Disgraceful.

What a shocking company with poor service. They refused to pay a *****ulant card debit by the Centauro car rental company, despite promising to pay all claims if car rental company overcharges, or falsely debits your account with no approval. All proof was provided, but I was just told its between me and the rental company, even after explaining that they ignore all my e-mail's. They take your money, but have no intention of paying your claim. The one consultant, Ben, just stopped corresponding with me despite repeated e-mails asking him to respond or elevate it to a higher level. They also don't have a telephone number that you can contact them with, so how do you contact them when you need roadside assistance. You can also only claim retrospectively after your rental is over, so you have already paid costs which they go to all lengths to not to pay. Disgraceful.