Worst service EVER! And nothing but issues getting a refund.

So I tried to book a car rental for a relative visiting. a Budget car which would have amounting to just under R1000 for 4 days. After booking the car on my receipt I find that I supposed to make a deposit of R17,600 when picking up the car. This was not mentioned at any point before this!!!!

So I immediately set about cancelling this as it is a ridiculous amount for a deposit on a budget car. Only to find that the numbers on their website do not work. Eventually I find on the receipt there is a number to call which leads me to finally speak to a representative who works for Budget. He then tells me he can't help me because I booked the car online and I need to proceed to another number. Fun part is no one seems to ever answer their phone!!!

Eventually after emailing their support their overseas branch finally emailed me. Lo and behold their incompetence is unrivalled.

I've now spoken to roughly 7 different representatives. Each email In correspondence I seem to be speaking to a new one. Who seems to have no email history or clue of the conversation that has transpired. After repeatedly supplying all requested details they still seem incapable of fulfilling the simple action of cancelling the booking and refunding my money!!!

Please do yourself a favour and avoid this company at all costs.