Please don’t use Rentalcars.com period

What a horrible experience I got from this company I won’t recommend it to anyone Please people see below I booked the car less than 24 hours but when I do cancellation they said I will not get my money back I have lost R30084

But I cancelled before even less than 24 but they told me I won’t get my money logo Hi Rose FISHA,

Thanks for chatting to us today, we hope your problem has been resolved.

05/02/2023 11:49:29 [Rentalcars] Thank you for confirming your details, Rose FISHA. We’ll be with you in just a moment to discuss booking ***. 05/02/2023 11:49:29 [Rentalcars] One of our team will be with you soon. 05/02/2023 11:50:14 [Rentalcars] Thank you for waiting. I'll be with you in just a moment. 05/02/2023 11:50:15 Rose FISHA Booking ***::::Thank you for confirming your details Rose Fisha. We will be with you in just a moment. 05/02/2023 11:50:31 [Souha] Thank you for contacting us. My name is souha and I will help you today 05/02/2023 11:51:28 Rose FISHA Hi Souha I have tried to cancel the booking an hour ago but I did not get any response 05/02/2023 11:53:20 [Souha] ok 05/02/2023 11:53:23 [Souha] let me see 05/02/2023 11:53:28 [Souha] your booking 05/02/2023 11:53:39 Rose FISHA Yes 05/02/2023 11:54:05 [Souha] because your booking is in progress 05/02/2023 11:54:21 [Souha] already start 05/02/2023 11:54:26 [Souha] that's why 05/02/2023 11:54:41 Rose FISHA Can you please help with cancellation 05/02/2023 11:56:26 [Souha] if you cancel now you will have Total Cancellation Fees ZAR 3087.56 (ZAR) 05/02/2023 11:56:41 [Souha] because it's out of the free cancellation time 05/02/2023 11:56:49 [Souha] 48 hours before pick up 05/02/2023 11:56:56 [Souha] you didn't pick up the car 05/02/2023 11:58:22 Rose FISHA I clicked on the cancellation button more than an hour ago 05/02/2023 11:58:55 Rose FISHA I have been waiting for confirmation and now when I tried doing it again it was not there 05/02/2023 11:59:06 [Souha] even thought more that one hour you have the same cancellation fees 05/02/2023 11:59:31 Rose FISHA This payment was done yesterday 05/02/2023 11:59:31 [Souha] i explained to cancel your booking with fuel refund 05/02/2023 11:59:44 Rose FISHA I’m within 48hours 05/02/2023 11:59:48 [Souha] you need to do it before 48 hours and not one hour 05/02/2023 12:00:16 [Souha] you are out from 48 hours 05/02/2023 12:00:25 [Souha] 48 hours it's 2 days ago 05/02/2023 12:00:34 [Souha] from pick up time 05/02/2023 12:01:05 Rose FISHA I only made the booking yesterday, less than 24 hours ago 05/02/2023 12:01:59 [Souha] yes 48 hours in the terms and conditions from the pick up time and not the time of making the booking 05/02/2023 12:02:30 [Souha] it's the terms and conditions of the cancellation of th company i'm sorry for that 05/02/2023 12:02:45 Rose FISHA What you are Saying doesn’t make any sense 05/02/2023 12:03:25 [Souha] maybe doesn't make sense for you but it's the terms of the company not my personal interpretation 05/02/2023 12:03:46 [Souha] If you have any other questions, please don't hesitate to open a new chat - and we'll be more than happy to help. 05/02/2023 12:03:48 Rose FISHA Wow 05/02/2023 12:04:21 [Souha] Thank you for getting in touch. Have a great day!

We look forward to getting you on the road again soon.

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