Horrible experience!!!

Rental cars spoiled our entire holiday! This was our first Europe trip and we trusted Rental cars with renting a car for our holiday.

We booked the car through Rental cars for 8:00 in the morning. This surely means that this is our car for the entire day, I mean we paid for it!

When we got there at 10:00 the rental car company gave our car away, leaving us with HAVING to take a more expensive car at €30 a day EXTRA!! After tears me and my husband decided that we had to take the car, because what choice did we have. We don't speak Italian and it was impossible to argue our case with the assistant.

Then when we had to pay (using the EXACT same details and credit card when booking through rental cars), they didn't accept the card, because the card was in my name and the license was my husband’s.

We tried phoning Rental Cars, but because we are from South Africa, and you don't have a toll free number it is basically impossible to contact you!! I had to whatsapp call (using airport wifi) my friend in Amsterdam asking him to phone rental cars! Also, we had to use Resolver to get in contact with Rental Cars, because there is no way of sending Rental Cars a direct email.

We were stuck in Venice with no other choice than to book a new car. We had to pay €784 for a new rental car (see attached)!!!

We pre-booked two nights accommodation in Riomagiorre and after the whole ordeal, we were forced to stay the first night in Rovigo, not being able to receive a refund for that night in Riomagiorre.

This was the most horrible experience I had in my life and will NEVER make use of your services again! Making a booking through rental cars cost us more than double! There was no warning when I booked the car on your App using the exact same details!!

We put our trust in Rental Cars because of the language barrier and you failed us!