Failure to refund

Prior to making a booking all terms and conditions were made. It was advised that a free cancellation would be permitted within a certain time but nowhere did it stipulate that the funds would be automatically deducted. The reservation was cancelled within the stipulated free cancellation time with an email being received confirming that funds were deducted but they would be returned between 5 - 10 working days. It has now been 22 working days with numerous phone calls to the help line in the UK. Many a promise later and still no refund. This company is *****ing and is an *********ly run business. I would not encourage anybody to transact through them.