Disgusting service bunch of *******'s

Good day.

Trust you are doing well.

I recently booked and rented a car with Rentalcars.com and budget booking number *** email *** ,car was meant to be picked up at 14:00pm at budget ormonde.

The first day I had an issue where they charged me for a category B instead of A still awaiting my refund.

Fast forward upon arrival at budget im told they need a holding deposit of the car to release it I advise I haven't had to pay a deposit also their page did not advise of this ,it stated no deposit,no credit cards so its deceptive advertising , I tell the teller its okay they can use my other credit card to take their R4800 holding deposit, they refuse and state they need to use the same card used online , I advise the consultant its not possible and im unable to transfer money from my credit and it will require me heading to the bank . Whilst in line the give my car to someone else and advise me to call the center and try cancelling it from their side as well their reservations department , tried contacting *** to no avail constantly going back and fourth,tried cancelling online the entire afternoon their site was down as soon as I get hold of the center im advised they cannot cancel it as its past collection I mean I was there just before my collection and tried cancelling so whose fault is it ,im told to rebook inorder to get my refund or forfeit which is utter bull, what if I no longer have the funds including another holding deposit b

Clearly they don't respect and value loyalty,very inconsiderate this is the last time I rent a car with Rentalcars.com totally *********** and a ******* .

Regards