BAD SERVICE WITHOUT REMORSE

FRIRST EMAIL TO THEM -

Good morning Rentalcars, I am highly disappointed in your services! I was promised that it would only take 27 hours for me to get my refund on the 26 September 2019, I’ve been waiting. We will never consider doing business with you again and will ensure that this incident is posted on Hello.Peter. I expect my refund in my account by close of business today.

RESPONSE FROM THEM - Dear Miss Mali,

thank you for contacting Rentalcars.com.

I confirm that the Full Protection Insurance refund of ZAR 1,141.37 has been already processed on 27/09/2019 at 13:01 hours and it normally takes max 10 working days to reach your bank account.

Please kindly contact our Customer Services department for any further information either by email writing to *** or by calling the number (from South Africa CS) +***.

Kind Regards,

Noemi

Operations & Product Executive Operations and Product Department BookingGo

To this day, I have still not received my refund, I have tried contacting them via their *** number and it doesn't work. Its is unacceptable for any supplier to provide such bad service without remorse.