Bad Customer Service!!!

Beware of Rentalcars.com!!!!!!

I booked a car on the 28th of June to travel from SA to Lesotho, however when i went to collect the car from Woodford on the 1st of July, i was only told then that their cars don't cross border under any circumstance.

After calling Rentalcars.com countless times and sending messages, i was told that i din't contact the company for cross border and therefore i won't receive the refund.

They arrived at that conclusion without contacting to verify any of the information. I had called Wooford several times before picking the car and one answered their phones. I also tried calling Rentalcars when i was Woodford after they refused to release a car, but i was on hold for more than 30miniutes and eventually had to hang up because i had to urgently arrange another vehicle.

It really looks like it's a norm with Rentalcars to neglect customer complains and find it so quick to refuse any refunds, expoliting loopholes.