Terrible Service

This is the worst experience I have ever received from any company I have dealt with. I am a new tenant @ Alpha Valencia. There was no proper welcoming. I was not expecting a parade but at least inform me when and from who I will be getting the keys to the unit, how do I go about getting my finger print registered in order to gain entry to the complex, which parking bay is allocated to me, are there any rules I need to adhere to as a tenant, basic things that need to be done to insure that the tenant is settled in. Non of the above was done, agent stopped communicating as soon as the money was in their account. I called the office and sent emails but received no reply. Only yesterday did someone pick up the phone and actually assist me in getting the keys from the security guard. I wish the same energy can be exerted in ensuring that the tenant is settled in like it is exerted when requesting payment. I would honestly give a "minus star rating" if it were available.