MS
Mapule S

1 reviews | Active since Oct 2017

18 May 2022, 20:00

Deposit not paid back

I rented an apartment managed by rental pros I gave in my 20 working days notice as per the CPA. I vacated the property in question on the 3/04/2022 to date I still haven't received my deposit. I sent an email and was advised that the deposit is used for April's rent whilst there was a tenant how moved in April. They collected rent from that tenant and want to collect rent from me as well which is *********. I asked them which part of the CPA states that I must pay for Aprils rent and have received no feedback to date. They think they are above the law. Instead they sent me letter stating that I owe them for maintenance that they did after I moved out. Which also included fair wear and tear which should be for the landlords account. I don't understand why they collect deposits if they can't pay them back. I will be taking this legally if I dont get my deposit back and I'll also ensure that they liable for those legal costs as it was supposed to be paid 14 days after I moved out.

0
Replies (3)
Rental Pro's
Rental Pro's's reply19 May 2022, 10:42
Official
 
Good day
 
It is noted that you chose not to confirm which unit and complex you stayed/stay in. Please can you confirm this detail and give permission for us to reply to this forum with any evidence pertaining to your review.
 
Best regards
Rental Pro’s 
MS
Mapule S's update19 May 2022, 19:36
Reviewer Update
Unit 95 village Valencia
MS
Mapule S's update26 May 2022, 03:40
Reviewer Update
I still haven't received feedback