Item: Rental Pro's
Rating: 1
Author: Sanelisiwe M

Rental Pro's's replyOfficial

04 Nov 2021, 12:04

Good day It is noted that you chose not to confirm which unit and complex you stayed/stay in. Please can you confirm this detail and give permission for us to reply to this forum with evidence regarding your review. Best regardsRental Pro’s

Rental Pro's's reply04 Nov 2021, 12:04

Official

Good day It is noted that you chose not to confirm which unit and complex you stayed/stay in. Please can you confirm this detail and give permission for us to reply to this forum with evidence regarding your review. Best regardsRental Pro’s

SM

Sanelisiwe M's updateReviewer Update

05 Nov 2021, 07:22

Good day I was staying in grandcentral apartment midrand GCA 5306

SM

Sanelisiwe M's update05 Nov 2021, 07:22

Reviewer Update

Good day I was staying in grandcentral apartment midrand GCA 5306

Rental Pro's's replyOfficial

05 Nov 2021, 11:23

Good day

Thank you for the reply. Please can you confirm that you give Rental Pro's permission to upload findings/documented evidence etc to this forum.

Regards
Rental Pro's

Rental Pro's's reply05 Nov 2021, 11:23

Official

Good day

Thank you for the reply. Please can you confirm that you give Rental Pro's permission to upload findings/documented evidence etc to this forum.

Regards
Rental Pro's

SM

Sanelisiwe M's updateReviewer Update

05 Nov 2021, 20:34

Good day
Yes I am giving you a permission to upload findings.

SM

Sanelisiwe M's update05 Nov 2021, 20:34

Reviewer Update

Good day
Yes I am giving you a permission to upload findings.

Rental Pro's's replyOfficial

08 Nov 2021, 16:40

Good day (Without Prejudice) Thank you for granting permission for us to upload our findings regarding the matter to this Forum. Firstly it is noted that you stayed in unit 4122 Grand Central an then moved to unit 5306 Grand Central, it is also noted that the contract you agreed to was a contract bound by Consumer Protection Act (CPA). With regard to your note on an error that was made on your first deposit return statement (4122GC), this is correct, your new contract was accidentally loaded on your first unit and as soon as it was noted an apology was sent to you, it was immediately corrected. However, after moving you were owing the Owner R3367.53 which was deducted from your deposit, and the balance of R1882.47 was then paid over.Your deductions to your deposit were as follows: 1) R345.00 – CLEANING OF UNIT: This was as you agreed upon when signing your contract, clause 8.1.3: “When the Lease ends for whatsoever reason, the owner will have the unit cleaned by a professional cleaning company and the cost will be deducted from the Lessee’s deposit.” 2) R2522.53 – PAINT UNIT WALLS: When moving in, as per your agreement the Owner gave you 14 days to report any issues in the unit that you may find, which was seen as a more than reasonable amount of time. You did not report that there were any issues with the walls when you moved in, it was only noted when you moved out. Also as per your agreement the Owner requested that you return the unit in the same condition you received it, alternatively work would be done by the Owner and be deducted from your Deposit. This is never preferred as it will always be more expensive having to pay a call out, labor and painting costs. Please refer to the following agreements you made: 8.3. The Tenant shall be responsible to look after the Premises and return the Premises at the end of this Lease in the same good order and condition as received when the Lease began, except for fair wear and tear.11.2. If there is work to be done to the Premises, which is not the Tenant’s fault; the Tenant must tell the Landlord at least within two weeks of finding out that work needs to be done. If the Tenant does not do so, the Tenant will be forced to have the work done at the Tenant’s own cost. 3)R500.00 – WATER STATEMENT: When moving out you did not settle your account with the water and electricity provider Protea Metering, resulting in an amount of R500.00 being billed to the Owners account for your usage. This was recovered from your deposit. This statement can be went to you by the provider you were using, Protea Metering. Despite your poor payment record with the first contract with us, which was due to you paying your rental late 33.33% of the 12 month period you stayed there, it was regardless of this fact, agreed upon by our management, to accept your request for a larger unit as you contractually agreed that rental shall reflect by the 3rd of each Month. You moved into your 2nd Apartment with us on 1 January 2021, however, you paid the Owner Late again, 50% of the time you stayed there. You agreed and signed on your lease agreement with the Owner, that you would ensure Rental will reflect by the 3rd of each month, and not the 1st, as expected by many Owners. Despite this the Owner extended the agreed upon date to the evening of the 5th, each time, to assist in avoiding administration fee’s for late payment. Even so, you still paid late. Every Month you received a notice to pay rental, a notice that your rental was late, and a statement notifying you of any additional charges due to late payment. This reflected on your statement each month. Therefore you statement of “am owing this amount its shocking me”, is not correct with regards to those charges. You signed and agreed with the Owner in your CPA Lease agreement that should you early terminate the contract that you signed, the following would be in effect. Please refer to the following clauses to which you agreed: 17.1.2 Should the Tenant decide to cancel the agreement prior to the expiry of its term, the Tenant must provide the Landlord with written notice in which a period of not less than 20 business days’ notice to terminate the lease is stated. The Landlord shall be entitled to charge a reasonable early-termination penalty, as envisaged by the CPA. (As per CPA Law, a reasonable penalty is 1 month’s rental) Thus not holding you liable for the duration of the agreement you signed. With this, the Owner also agreed in the termination form sent to you, that should a new tenant be found by yourself or an Agent to take over the lease, that the penalty would be reduced to R1000.00 regardless of the agreement. This was to assist in reducing possible loss to you. When you moved out of unit 5306 Grand Central, as with your first contract, you were charged the following, even though you were by this time aware of charges that could be against you, should there be any damages to the property or amounts owing to the Owner: 1) R200.00 - ADMINISTRATION FEE: This was due to late payments2) R402.50 – CLEAN UNIT: As explained with your first deposit return3) R3753.03 – PAINT WHOLE UNIT: This was for having to repaint the wall. (High Ceiling Loft Apartment)4) R52.04 – WATER STATEMENT: The balance still owing on your account with Protea Metering.5) R5800.00 – JUNE 2021 RENTAL: Agreed penalty for early termination of contract without a replacement tenant being found. On all above listed points you were given the opportunity to either report, note, confirm, settle or self-correct all of the above deductions in a manner previously explained in this reply. Therefore your “Post” stating, “BAD SERVICE” and 1 Star rating is respectfully, not understood. Despite the efforts made by the Owner to accommodate your poor payment history on your first contract with us, multiple breaches of contract, and by still finding you a second apartment regardless of this, to which you still continued a pattern of poor payments, breach of contract, early termination of agreement, and damages to property, the Owner sent you a statement confirming the amount you were Owing. To which you did not request even a payment arrangement that the Owner would still have considered. RegardsRental Pro’s

Rental Pro's's reply08 Nov 2021, 16:40

Official

Good day (Without Prejudice) Thank you for granting permission for us to upload our findings regarding the matter to this Forum. Firstly it is noted that you stayed in unit 4122 Grand Central an then moved to unit 5306 Grand Central, it is also noted that the contract you agreed to was a contract bound by Consumer Protection Act (CPA). With regard to your note on an error that was made on your first deposit return statement (4122GC), this is correct, your new contract was accidentally loaded on your first unit and as soon as it was noted an apology was sent to you, it was immediately corrected. However, after moving you were owing the Owner R3367.53 which was deducted from your deposit, and the balance of R1882.47 was then paid over.Your deductions to your deposit were as follows: 1) R345.00 – CLEANING OF UNIT: This was as you agreed upon when signing your contract, clause 8.1.3: “When the Lease ends for whatsoever reason, the owner will have the unit cleaned by a professional cleaning company and the cost will be deducted from the Lessee’s deposit.” 2) R2522.53 – PAINT UNIT WALLS: When moving in, as per your agreement the Owner gave you 14 days to report any issues in the unit that you may find, which was seen as a more than reasonable amount of time. You did not report that there were any issues with the walls when you moved in, it was only noted when you moved out. Also as per your agreement the Owner requested that you return the unit in the same condition you received it, alternatively work would be done by the Owner and be deducted from your Deposit. This is never preferred as it will always be more expensive having to pay a call out, labor and painting costs. Please refer to the following agreements you made: 8.3. The Tenant shall be responsible to look after the Premises and return the Premises at the end of this Lease in the same good order and condition as received when the Lease began, except for fair wear and tear.11.2. If there is work to be done to the Premises, which is not the Tenant’s fault; the Tenant must tell the Landlord at least within two weeks of finding out that work needs to be done. If the Tenant does not do so, the Tenant will be forced to have the work done at the Tenant’s own cost. 3)R500.00 – WATER STATEMENT: When moving out you did not settle your account with the water and electricity provider Protea Metering, resulting in an amount of R500.00 being billed to the Owners account for your usage. This was recovered from your deposit. This statement can be went to you by the provider you were using, Protea Metering. Despite your poor payment record with the first contract with us, which was due to you paying your rental late 33.33% of the 12 month period you stayed there, it was regardless of this fact, agreed upon by our management, to accept your request for a larger unit as you contractually agreed that rental shall reflect by the 3rd of each Month. You moved into your 2nd Apartment with us on 1 January 2021, however, you paid the Owner Late again, 50% of the time you stayed there. You agreed and signed on your lease agreement with the Owner, that you would ensure Rental will reflect by the 3rd of each month, and not the 1st, as expected by many Owners. Despite this the Owner extended the agreed upon date to the evening of the 5th, each time, to assist in avoiding administration fee’s for late payment. Even so, you still paid late. Every Month you received a notice to pay rental, a notice that your rental was late, and a statement notifying you of any additional charges due to late payment. This reflected on your statement each month. Therefore you statement of “am owing this amount its shocking me”, is not correct with regards to those charges. You signed and agreed with the Owner in your CPA Lease agreement that should you early terminate the contract that you signed, the following would be in effect. Please refer to the following clauses to which you agreed: 17.1.2 Should the Tenant decide to cancel the agreement prior to the expiry of its term, the Tenant must provide the Landlord with written notice in which a period of not less than 20 business days’ notice to terminate the lease is stated. The Landlord shall be entitled to charge a reasonable early-termination penalty, as envisaged by the CPA. (As per CPA Law, a reasonable penalty is 1 month’s rental) Thus not holding you liable for the duration of the agreement you signed. With this, the Owner also agreed in the termination form sent to you, that should a new tenant be found by yourself or an Agent to take over the lease, that the penalty would be reduced to R1000.00 regardless of the agreement. This was to assist in reducing possible loss to you. When you moved out of unit 5306 Grand Central, as with your first contract, you were charged the following, even though you were by this time aware of charges that could be against you, should there be any damages to the property or amounts owing to the Owner: 1) R200.00 - ADMINISTRATION FEE: This was due to late payments2) R402.50 – CLEAN UNIT: As explained with your first deposit return3) R3753.03 – PAINT WHOLE UNIT: This was for having to repaint the wall. (High Ceiling Loft Apartment)4) R52.04 – WATER STATEMENT: The balance still owing on your account with Protea Metering.5) R5800.00 – JUNE 2021 RENTAL: Agreed penalty for early termination of contract without a replacement tenant being found. On all above listed points you were given the opportunity to either report, note, confirm, settle or self-correct all of the above deductions in a manner previously explained in this reply. Therefore your “Post” stating, “BAD SERVICE” and 1 Star rating is respectfully, not understood. Despite the efforts made by the Owner to accommodate your poor payment history on your first contract with us, multiple breaches of contract, and by still finding you a second apartment regardless of this, to which you still continued a pattern of poor payments, breach of contract, early termination of agreement, and damages to property, the Owner sent you a statement confirming the amount you were Owing. To which you did not request even a payment arrangement that the Owner would still have considered. RegardsRental Pro’s

SM

Sanelisiwe M's updateReviewer Update

08 Nov 2021, 22:59

Good day
Thank you for responding. However it seems you qouted from the contract terms and conditions that we both fully aware of.. And you not answering my quiry and my concerns at all. The late charges for late rental was paid off. I was complaining the fact that you didn't refund my deposit and on top of that you still demanding the rental fee for June whereas I paid off evry thing and I served the early (full month) notice beginning of April, informing you that I am moving out end may due to lost of job.

Why would I ask for payment arrangements whereas you were so quick to send me to attorney coz I never got any explanation on how dd I end up owing R4207. You just decided to send me to your attorney in June wherease I moved out end may and I was still digestive the bomb that because I signed the 12months contract with you regardless I served the early notice I will still be reliable to pay you the month of June the RENTAL FEE of which THAT Was New to my ears as your contract says "tenate must serve at least full one month notice of wch I did the right thing by informing you early . While I was in shock you shoot another bomb that I should pay R4207 and I am handed over to your attorney. like really.... Wors part I even ask your legal representative known as Rethabile Mashishi if is it possible to pay half of the amount you are damading for Damages( damages of 5months coz i still don't believe coz I moved in January2021 till end may 2021 but you claiming paint etc for damages,I mean who can vandalise a paint within 5months.... You really know how to reap off your customers),,, and settle the difference on the following month but she never responded.

Your service is very poor, learn to admit when you are wrong and stop quoting from the contract t and c's because even the late payment was fully paid with your late charges that was discussed and dusted bfo I even submit the move out notice. So please reread my complaint it seems you dnt understand my frastration coz if your service was good enough I shouldn't be raising Complaint.

SM

Sanelisiwe M's update08 Nov 2021, 22:59

Reviewer Update

Good day
Thank you for responding. However it seems you qouted from the contract terms and conditions that we both fully aware of.. And you not answering my quiry and my concerns at all. The late charges for late rental was paid off. I was complaining the fact that you didn't refund my deposit and on top of that you still demanding the rental fee for June whereas I paid off evry thing and I served the early (full month) notice beginning of April, informing you that I am moving out end may due to lost of job.

Why would I ask for payment arrangements whereas you were so quick to send me to attorney coz I never got any explanation on how dd I end up owing R4207. You just decided to send me to your attorney in June wherease I moved out end may and I was still digestive the bomb that because I signed the 12months contract with you regardless I served the early notice I will still be reliable to pay you the month of June the RENTAL FEE of which THAT Was New to my ears as your contract says "tenate must serve at least full one month notice of wch I did the right thing by informing you early . While I was in shock you shoot another bomb that I should pay R4207 and I am handed over to your attorney. like really.... Wors part I even ask your legal representative known as Rethabile Mashishi if is it possible to pay half of the amount you are damading for Damages( damages of 5months coz i still don't believe coz I moved in January2021 till end may 2021 but you claiming paint etc for damages,I mean who can vandalise a paint within 5months.... You really know how to reap off your customers),,, and settle the difference on the following month but she never responded.

Your service is very poor, learn to admit when you are wrong and stop quoting from the contract t and c's because even the late payment was fully paid with your late charges that was discussed and dusted bfo I even submit the move out notice. So please reread my complaint it seems you dnt understand my frastration coz if your service was good enough I shouldn't be raising Complaint.

Rental Pro's's replyOfficial

09 Nov 2021, 10:52

Good day

(Without Prejudice)

I have noted all your quoted questions bellow. Although already addressed previously, each question shall be answered individually for us to close this matter.

1) “you qouted from the contract terms and conditions that we both fully aware of”

Correct, please note that as a Company we are required to work within the Agreement that was signed between the Tenant and Landlord. That is why we quote from the “AGREEMENT”.

It is noted that you signed the following clause, if you had any questions you were able to ask at any time before signing the Agreement, should the contract itself which held all the information required, not have been clear to you: 27. SPECIAL CONDITIONS The Tenant understands and agrees that he/she has read and understood the Lease, been explained all necessary clauses by the Landlord or Agent, been advised of all his rights in terms of the Lease and all his rights in terms of the relevant sections of the Consumer Protection Act, if applicable, and signs this Lease, freely and voluntarily.
2) “you didn't refund my deposit and on top of that you still demanding the rental fee for June whereas I paid off evry thing and I served the early (full month) notice beginning of April.”

As per the deposit breakdown sheet that was send to you, you were liable for the rental for June. Although we had Agents marketing your unit for you to try and assist in finding a replacement tenant, they were unfortunately not successful. This was agreed upon in your Contract / Agreement as per the below noted clauses:

32.1 If the Tenant cancels the Lease with the Landlord or Agent at any time during the Lease, the Tenant agrees that the Landlord will be entitled to charge the Tenant a maximum charge of ONE MONTH of the rental that is payable at the time of the Tenant cancelling the Lease and which the Tenant agrees is a fair and reasonable cancellation penalty.

32.2 In the event that the Landlord or Agent by acting diligently, is able to find another suitable Tenant to enter into a new Lease, which is equal to or longer than the remaining period of the cancelled lease and does so within a period of time before the next month’s rental would be due and payable, then the Tenant will only have to pay the advertising costs and Agent commission (if any) of the Landlord or Agent.

3) “never got any explanation on how dd I end up owing R4207.“

This statement is unfortunately not correct. You received your deposit breakdown, and have yourself referred to it. I will below give you the breakdown again as it shows on your Deposit return sheet, and as reflecting/explained on the previous reply:

1) R402.50 – CLEAN UNIT: As explained with your first deposit return

2) R3753.03 – PAINT WHOLE UNIT: This was for having to repaint the wall. (High Ceiling Loft Apartment)

3) R52.04 – WATER STATEMENT: The balance still owing on your account with Protea Metering.

TOTAL: R4207.57

4) “I signed the 12months contract with you regardless I served the early notice I will still be reliable to pay you the month of June the RENTAL FEE of which THAT Was New to my ears”

Please note again the clauses mention above, as per your signed Agreement/Contract with the Owner, pertaining to early terminating your contract, which was clearly explained, and to which you signed:

32.1 If the Tenant cancels the Lease with the Landlord or Agent at any time during the Lease, the Tenant agrees that the Landlord will be entitled to charge the Tenant a maximum charge of ONE MONTH of the rental that is payable at the time of the Tenant cancelling the Lease and which the Tenant agrees is a fair and reasonable cancellation penalty.

32.2 In the event that the Landlord or Agent by acting diligently, is able to find another suitable Tenant to enter into a new Lease, which is equal to or longer than the remaining period of the cancelled lease and does so within a period of time before the next month’s rental would be due and payable, then the Tenant will only have to pay the advertising costs and Agent commission (if any) of the Landlord or Agent.

5) “you claiming paint etc for damages,I mean who can vandalise a paint within 5months.”

Please note below quoted from previous explanation to you:

When moving in, as per your agreement the Owner gave you 14 days to report any issues in the unit that you may find, which was seen as a more than reasonable amount of time. You did not report that there were any issues with the walls when you moved in, it was only noted when you moved out. Also as per your agreement the Owner requested that you return the unit in the same condition you received it, alternatively work would be done by the Owner and be deducted from your Deposit. This is never preferred as it will always be more expensive having to pay a call out, labour and painting costs. Please refer to the following agreements you made:

8.3. The Tenant shall be responsible to look after the Premises and return the Premises at the end of this Lease in the same good order and condition as received when the Lease began, except for fair wear and tear.

11.2. If there is work to be done to the Premises, which is not the Tenant’s fault; the Tenant must tell the Landlord at least within two weeks of finding out that work needs to be done. If the Tenant does not do so, the Tenant will be forced to have the work done at the Tenant’s own cost.

6) “stop quoting from the contract t and c's”

Please note that it would not be right for us to quote anything outside of your Agreement with the Owner.

We hereby acknowledge that all your questions have been answered in detail, and with the factual, documented quotes of your Agreement. We accept this review and its questions as answered and closed.

Regards

Rental Pro’s

Rental Pro's's reply09 Nov 2021, 10:52

Official

Good day

(Without Prejudice)

I have noted all your quoted questions bellow. Although already addressed previously, each question shall be answered individually for us to close this matter.

1) “you qouted from the contract terms and conditions that we both fully aware of”

Correct, please note that as a Company we are required to work within the Agreement that was signed between the Tenant and Landlord. That is why we quote from the “AGREEMENT”.

It is noted that you signed the following clause, if you had any questions you were able to ask at any time before signing the Agreement, should the contract itself which held all the information required, not have been clear to you: 27. SPECIAL CONDITIONS The Tenant understands and agrees that he/she has read and understood the Lease, been explained all necessary clauses by the Landlord or Agent, been advised of all his rights in terms of the Lease and all his rights in terms of the relevant sections of the Consumer Protection Act, if applicable, and signs this Lease, freely and voluntarily.
2) “you didn't refund my deposit and on top of that you still demanding the rental fee for June whereas I paid off evry thing and I served the early (full month) notice beginning of April.”

As per the deposit breakdown sheet that was send to you, you were liable for the rental for June. Although we had Agents marketing your unit for you to try and assist in finding a replacement tenant, they were unfortunately not successful. This was agreed upon in your Contract / Agreement as per the below noted clauses:

32.1 If the Tenant cancels the Lease with the Landlord or Agent at any time during the Lease, the Tenant agrees that the Landlord will be entitled to charge the Tenant a maximum charge of ONE MONTH of the rental that is payable at the time of the Tenant cancelling the Lease and which the Tenant agrees is a fair and reasonable cancellation penalty.

32.2 In the event that the Landlord or Agent by acting diligently, is able to find another suitable Tenant to enter into a new Lease, which is equal to or longer than the remaining period of the cancelled lease and does so within a period of time before the next month’s rental would be due and payable, then the Tenant will only have to pay the advertising costs and Agent commission (if any) of the Landlord or Agent.

3) “never got any explanation on how dd I end up owing R4207.“

This statement is unfortunately not correct. You received your deposit breakdown, and have yourself referred to it. I will below give you the breakdown again as it shows on your Deposit return sheet, and as reflecting/explained on the previous reply:

1) R402.50 – CLEAN UNIT: As explained with your first deposit return

2) R3753.03 – PAINT WHOLE UNIT: This was for having to repaint the wall. (High Ceiling Loft Apartment)

3) R52.04 – WATER STATEMENT: The balance still owing on your account with Protea Metering.

TOTAL: R4207.57

4) “I signed the 12months contract with you regardless I served the early notice I will still be reliable to pay you the month of June the RENTAL FEE of which THAT Was New to my ears”

Please note again the clauses mention above, as per your signed Agreement/Contract with the Owner, pertaining to early terminating your contract, which was clearly explained, and to which you signed:

32.1 If the Tenant cancels the Lease with the Landlord or Agent at any time during the Lease, the Tenant agrees that the Landlord will be entitled to charge the Tenant a maximum charge of ONE MONTH of the rental that is payable at the time of the Tenant cancelling the Lease and which the Tenant agrees is a fair and reasonable cancellation penalty.

32.2 In the event that the Landlord or Agent by acting diligently, is able to find another suitable Tenant to enter into a new Lease, which is equal to or longer than the remaining period of the cancelled lease and does so within a period of time before the next month’s rental would be due and payable, then the Tenant will only have to pay the advertising costs and Agent commission (if any) of the Landlord or Agent.

5) “you claiming paint etc for damages,I mean who can vandalise a paint within 5months.”

Please note below quoted from previous explanation to you:

When moving in, as per your agreement the Owner gave you 14 days to report any issues in the unit that you may find, which was seen as a more than reasonable amount of time. You did not report that there were any issues with the walls when you moved in, it was only noted when you moved out. Also as per your agreement the Owner requested that you return the unit in the same condition you received it, alternatively work would be done by the Owner and be deducted from your Deposit. This is never preferred as it will always be more expensive having to pay a call out, labour and painting costs. Please refer to the following agreements you made:

8.3. The Tenant shall be responsible to look after the Premises and return the Premises at the end of this Lease in the same good order and condition as received when the Lease began, except for fair wear and tear.

11.2. If there is work to be done to the Premises, which is not the Tenant’s fault; the Tenant must tell the Landlord at least within two weeks of finding out that work needs to be done. If the Tenant does not do so, the Tenant will be forced to have the work done at the Tenant’s own cost.

6) “stop quoting from the contract t and c's”

Please note that it would not be right for us to quote anything outside of your Agreement with the Owner.

We hereby acknowledge that all your questions have been answered in detail, and with the factual, documented quotes of your Agreement. We accept this review and its questions as answered and closed.

Regards

Rental Pro’s