*******

I rented a car to be collected on the 28th of `December. The full amount was debited from my account. On the day I was meant to be picking up the car, I got an unexpected call from a UK number. The person on the other end asked me to give my banking details to secure the car. I refused, as payment had already been made in full. Who in their right minds gives someone their banking details over the phone, especially when it's an unexpected call coming from an unknown number? They should not have been asking for my personal details anyway, as payment had already been done. I was also not informed that I would have to deal with anyone from the UK. I was under the impression that it was a South African company. Thus, I refused to give them my Banking Details. They then proceeded to cancel my car. As a result, I was left stranded with no car, and forced to search every single car rental company in the airport until I found one that had a car available, for which I had to pay an insanely high price. All of this, and rentalcars.com did not even have the decency to refund me. Still to this day I have not received a refund, and no response from them. Disgusting, appalling customer service, A bunch of ******, in my opinion. No one seems to bother about responding to e-mails or taking my calls.