Refusal of refund

On the 30th of April I tried to do an online booking for a car in Mafikeng to rent. I could not complete my booking as my bank was declined on the site. On the 2nd of May I got confirmation on my cellphone that an amount of R780.33 was taken from my bank by rentalcars. I tried to phone them and R150 of airtime later got through only to be told that it's past the pick up date I must go to their website to write them the incident. I wrote to them to explain that the booking never completed and that up to now we did not receive confirmation of a booking or even details for a pick up. I could only query it on the 2nd as that was the day the money went off my bank. The pick up date was suppose to be the 1st. we never got the car they took the money for. <br> I received an email of Adriano de Santis in Manchester to say they will not refund me as their is a pick up poslicy on a voucher and I was suppose to read it. I never got a voucher or a car as he refered to failure of pick up. <br> All I asked for was my money to be refunded as they took money for service that was never rendered. <br> Please see as per my bank statement: 02/05/2015 PURCHASE/CNP <br> [URL Removed] MANCHESTER GB <br> 00000 PURCHASE