FA
Faith A

1 reviews | Active since Aug 2019

12 Sept 2019, 10:52

Rent a RipOff!!!!!!!

I was in need of a car urgently and requested a quote from this company...after receiving quote, I immediately paid the deposit.. I found the quote to be quite misleading as the total(s) amounts are not specified as a complete or total amount. And the quote stated that its monthly payments but on arrival i needed to pay upfront...

In addition, the cheaper car was apparently not available so I was forced to take the more expensive one.

Then on my arrival to collect the car, I was surprised at the amounts due...also that the cheaper car was indeed available to rent immediately but at the same rate as the one I was forced to take...

So the guy tells me I cannot get my deposit back... but they were not clear on their quote... I was there to collect and pay the amount that was due on the quote to my understanding. It was advertised for cheaper...

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Replies (1)
Rentacheapie Car Hire Cape Town
Rentacheapie Car Hire Cape Town's reply27 Jan 2020, 09:06
Official
Hi Faith. Our quotation states "all payments are made upfront/upon collection of the vehicle". You couldn't afford the rental upon collection and opted to cancel. A security deposit protects us from loss of business/income due to people not collecting vehicles that they have reserved.