Bad Bad Service delivery

Item: Rentacheapie Car Hire Cape Town
Rating: 1
Author: Vuyolwetu T

Yesterday went to return a Citi Golf CA 76242 which gave me a nightmare from day one. Fought with the Rental Agent at the collection as the booking was from 04 May 2018 and due the fact that I was unable to pick up and did the pick up on the 05 May 2018. I were invoice from 04 May 2018. Rent a Cheapie claim that the reason why I am billed from the 04 May 2018 was due to the fact that the car was ready for collection from the 04 may 2018. Which i despite as the car was falling apart from day one.

On the 05 May 2018 the window from the driver side fall inside the driver door. I was at church and had to leave everything and run to Paarden Eiland for the door to be fix. Totally waste of airtime, fuel and time.

On the 07 May 2018 called in to report that there wheel alignment need some touches and the heater is not working. Was told that due to the fact that the wheel alignment can not be performed any where so i will need to bring the car in at the branch for alignment and heater story sorted. On the 09 May 2018 personally went to the branch so that the car can be fixed spent almost 2 hours as they dealt with the heater story as per the feedback which was given to me, was advice to take the car to best drive for wheel alignment. Once again I dispute the fact that the car was ready for me from 04 May 2018 as to me it seems as if the car was never fully inspected before handed to me.

On the 26 May 2018 As i was dropping my little sister Parrow for Saturday classes the Hooter was making a noise non stop had to again waste my time and call Recardo then he advice me to unplug it then arrange with him to call out one of his guys to come and fix it. On the 28 May 2018 called Recardo to deploy someone to be able to assist me at my office, Furtune came and sorted the hooter issue and both my doors were giving me hard time to open then he managed to fix them as well. Once again ask him about the heater as it was still not working. Fortune said his unable to fix it I will need to go to the branch so that it can be done.

Once again had to call Recardo as the car was falling to start, Again Recardo sent Fortune and he had to replace something in the engine. Again I dispute to agree with them when they say the car was fully inspected before handed to me.

Had to take the car in as i wanted to extent my rental for another month with them. Tenis had a look at the car and said the thing with the heater. On Monday they will place an order then as soon as they receive it i will be called so that they may come and install it.

From the 05 May 2018 till 13 June 2018 I was driving a car without heater on this Cape Town cold winter. Again my time and fuel was wasted as i was told to come to the branch as it will be dealt with. Then at the branch was told otherwise.

Yesterday returned the faulty Golf and no further actions were taken. Case close car was checked and they were happy with the car.

Picked up a Citi CA 120 022

Brand of the car - VW Golf Kilometres travelled - 194669 km's Colour of the car - White Fuel - 95 unleaded ; 49 litres Year Model - 2007

And the date and time the car will be ready for collection. Wed 13th June

These are the faults I was able to pick up from utilizing the car :

Left side mirror faulty. When i turn to the right the right wheel side is giving funny sound. Front alignment is not to standard. My shoes are wet as the is a leaking from the pedals. The heater is not switching off. The speaker are not working.

When picking up the car was only told that R2100 is my monthly installment. For 30 Months and R300 is the comprehensive insurance which will make a installment of R2400.

When any enterprise is establish I believe its main purpose is to satisfy customers needs and wants.

I feel as if I am not welcome by Rent a Cheapie as i have seen review from Clients all over the world posting compliments on the product and service which were rendered to them by the same company who have made my life a living hell.

All clients should be treated the same nor matter odds.

I am very disappointing on how I am constantly treated.

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Replies (1)

Vuyolwetu T's updateReviewer Update

13 Jul 2018, 21:06

I was told that since I do not appreciate the fact that I were granted a Rent to buy, constantly proving that i were given a car which is not in a condition to be able to satisfy any persons needs. Ricardo said he spoke to Haynes and he thinks its better for the company to furnish me back with my deposit and I move back to normal montly renter. Being a young African South African comes with uncertain packs which can never be alters by anyone. We are in a rainbow nation who cater for everyone imposingly equivalent, and yet there are still many Julia's Malema who still only cater for certain category of individuals. I told Ricardo that he needs to inform Haynes that I am waiting for a formal written correspondence from the company informing me about the way forward. As it is my right to raise my voice about any issues with regard the condition the car was handed to me. Motor vehicle consumer complaints THE CONSUMER PROTECTION ACT 68 OF 2008 This is a summary of the most prominent aspects of the Act and the influence on business environment and especially the motor vehicle industry. It is important to not to become emotional or aggressive if you encounter a problem with any product as this may hamper your logical negotiations with the other party, especially in transaction where a lot of money is involved, it will be much easier to exchange a toaster than a motor vehicle. Most people will rather get a third party such as an mediator or lawyer to assist with the negotiations as it is much less stressful to have someone else attending to the dispute. South Africans are not a litigious society such as the European countries and the USA but the CPA will empower the consumers to understand their rights and equip them with the means to enforce their consumer rights. Sec 15 Pre-Authorisation of repair or maintenance service Sec 67 Return of parts and material Sec 54 Right to demand quality service. Sec 55 Right to safe and good quality goods Sec 56 Imp**** warranty of quality Sec 57 Warranty on repaired goods Sec 61 Liability for damages

Vuyolwetu T's update13 Jul 2018, 21:06

Reviewer Update