POOR SERVICE - HONEYDEW RENTASTORE

It's amazing how a company can go from A star to Z. As if moving isn't stressful enough. I got dropped at the last minute... with I'm sorry? As I ended my lease as moving into a new house - I asked if they could assist us with a truck to take my items to my new residence.

on the 5th Nov, Thali Maseka - said "As per telephonic conversation.We may be able to assist for the 26th of Nov 2021 with the small truck if we have availability.

"We normally only hire out the trucks from the 08-23 of every month , the first and end of the month the trucks are used for the Free move in transport. If we don’t have a reservation closer to the date, we will be able to assist with the truck hire.

I will give you a call closer to the date 22 Nov 2022 confirming your booking. Something however said follow up... and spoke to Nokulunga,

1. No one knows of my request? 2. Small truck is now in for repairs and they have no idea when it will be ready. 3. Now I must pay R1300 instead of R700. 4. Cant help me on my dates or try to accommodate me. Can only help between 8th 23rd. 5. if I hadn't called I would have to deal with this nonsense 4 days prior to moving

And this is why they say 1 of the worst moments is: Moving THANK YOU RENTASTORE HONEYDEW - For making this experience even more stressful and costly than it needed to be- KUDOS