Flirting with clients partners

We just rented and paid for storage at Rent-A-Store Centurion and our contract was canceled because Chwayita is a lady who is interested in other people's ladies. I came with my girlfriend and sat for 30 minutes outside and when I asked why she is taking so long, she says she has to talk to her about terms and conditions. So since I don't like how she is taking time with my woman, Chwayita decides to cancel the contract after we paid. Now they took our money and because we don't like how she communicates with our partners, its a problem. What kind of business is this?