Completely unhappy with service - I keep getting charged for extra stuff, which is due to incompetency.

My initial issue starts when i decided i wanted to vacate my rental unit at Rent a Store Honeydew. My initial email was sent to Maya on the Sibiya on 4/9/2017 advising that i would be vacating at the end of September 2017. I did not receive an email response from Maya so I took it that perhaps the lease was not cancelled because my notice was issued in the month for the end of that same month, I therefore did not vacate at the end of September. On the 2nd October i received an email from Maya advising that i was liable for October because i did not move out plus a False notification fee : R240, I voiced my opinion as to why i should not be liable for the R240, but after a while i just agreed to pay it. I then advised that i would be moving end of October. When i sent an email to Lebogang and Maya confirming vacating end of October and that debit order will not go off i was advised that i would need to complete a form and because i gave notice in the month of October i will be liable for November. Again i tried explaining how unfair this is because i did send an email and from the last explanation i received an email stands as confirmation of me vacating, this fell on deaf ears and i agreed to stay for another month. I was then informed by Lebogang that i needed to pay R282 because my payment in October was short and then a debit would go off for the amount of R851 for November rental fee, i agreed and on the 31/10/2017 i paid R282 directly into the Standard bank account. This morning i received an sms from my bank that the debit for R1133.00 was rejected due to insufficient funds. I sent an email to Lebogang asking why they have tried to debit R1133.00 and he advised "Please note that payment of R 280.00 only reflected on the 1st of November 2017 I did advise on the email that you must take an option for immediate transfer when making EFT Unfortunately we got it late hence the debit ran with that amount" My response - " When you spoke to me on Tuesday (31/10/2017) and i told you i was going to do it on that same Tuesday, why did you not say that if it does not reflect you guys will be debiting my account for the full R1133.00? Instead you confirmed that the rental was the only amount been debited. Had i known this i would of not rushed to deposit the money on Monday, instead i would of rather let the full amount get debited. You advised that if i deposit directly to Standard bank that would be fine, that is exactly what i did. By doing an immediate EFT i would have been charged bank charges so instead i opted to do a direct deposit. So what happens now because i am been charged a fee from my bank for uncleared debit?" Lebogang's response " Hi Aletcia Please note as per attached, the urgency I expressed of payment reflecting the same day Unfortunately payment was not received on the same day hence the debit order had to run on the 1st Kindly pay R 853.00 today which is the difference, so that we won’t charge you late penalty fee when we get the report from the bank"

My question has not been answered about my penalty from the bank???? I am also not able to get to the bank this week, the soonest is on the weekend, but i'm worried that i will be charged penalty costs for late payment. Please can someone assist with this as I am not getting the assistance i require.