Am I being ****med?

Rent A Roof West placed a tenant, who paid them one month's rent and the deposit on 22 January 2025. Rent A Roof West is due to pay the deposit over to me and keep the one month's rent as a placement fee. I have been trying to get a response from Marcus ever since to find out when payment will take place. He never gives me a solid answer. "It should be..", "as far as I am concerned...", "I will check and get back to you...". It is 5 February 2025 today and I am still waiting on a solid response. It is most frustrating to get these non-committal answers. I need to invest the deposit for the tenant but I feel like I am in the process of being ****med.