Theft by Rent A **** Sandton worker and company protecting/defending her

I had the misfortune of soliciting the services of Rent A **** Sandton as I needed a domestic worker to clean my house for a day. I specifically approached a cleaning agency as I was under the misguided impression that it was safer getting someone from an agency as the staff would have been screened beforehand in case of anything.

I noticed the day after I had the clean that money had been missing from my house. ****** from my bedroom. I then contacted Antoinette immediately from the agency and informed her. This was on a Saturday and she asked that I give them until Monday as she needed to speak to the owner of the agency first, namely Wandi.

On Monday I received no communication from them. On Tuesday I followed up and advised I urgently needed the cleaners details so I could investigate on my side as well and open up a case with the police station. They then rep**** advising that they are not willing to take any responsibility for my loss, furthermore they were not prepared to give me the cleaners details until o provide them with proof that she took the money. Unfortunately i do not have cameras installed in my room and would not be able to prove that she took it but if they could at least provide me with her details and maybe the police would be able to assist me. They refused to give me any details.

I then asked to get the Wandi the owners contact details so I could speak to her directly and my requests have been blatantly ignored. I posed the question that what was the benefit of going through an agency to get a cleaner if there is no sense of security they can offer because in that case, I could have taken the risk of taking any woman off the street and into my house to clean because there is clearly no difference with what has now occurred. I have been to the police station to ask for advice and they said the agency needs to provide me with the worker's details for an investigation to be conducted. They have refused to assist and I still have not heard from the owner of the business which shows no compassion for her customers.