Harassment by staff at Renprop

My complain is with regard to the management of The Link apartment in Rivonia called Renprop (Pty) Ltd. The harassment started when the relationship manager by the name of Lynnette Ley accused me of not paying the January Rent which I tried explaining to her on the phone that i paid the rent exactly on the 15ths of December 2022 for January 2023 and she kept on insisting that no the rent was paid for December 2022. She called me shouting and they sent me letters of demand for rent that I intentionally paid early December for January 2023 because just like most people i get paid early in December. I then sent her all the proof of payments but as an account person, she should have managed to see that there was money paid earlier on before she can escalate the issue and ruin my credit profile in the process. She eventually found the payment and said she will update the payment but the arrogance. She didn’t even apologize for ruining my credit profile and for her confusion that she missed the payment.

They are very rude and shout at tenants whenever they see fit. Ever since I was staying there, I found the apartment in shambles and extremely dirty with ****roaches everywhere, a lot of things of were broken but I was patient. It took me months before I could get a remote for the gate of which I app**** for, but they kept on giving me false promises. It really took long. So, my lease is ending of this month, and I gave notice to vacate the premises because there is always shortage of water, and we go days without water anyways. There is always a reason as to why we don’t have water. After terminating my lease, I was in contact with the contractor whom was supposed to come fix some of the things are that are worn out as well as do an inspection, She asked me when will I be moving out and I said I will come back to him, then she mentioned that I am supposed to be out by 12:pm on the 31st and I said its okay I will confirm the time. Meaning that I will confirming that the unit is empty once I have moved all my things out and have cleaned the place before that time. Then the contractor communicated with RENPROP, and a lady called at 11;40 uisng *** today, I didn’t hear her name. She was screaming at me telling me that I need to leave the premises etc, she was shouting, she didn’t want to listen to anything, and it was so embarrassing and heartening to see that Renprop treat their tenants like this when they are vacating. They keep on harassing me and for no reason. My lease was not terminated, I gave notice, and they are now treating me like I am refusing to leave the premises and it’s not even month end yet. These guys are unprofessional, Once you move in, you are in for another treat. I don’t appreciate her tone at all, she spoke to me like I was not a human being, like I was not the same person that occupied the same unit for 12 months and met my obligations. These guys are bad and very rude…..That`s not how you and talk to people.