Disgusting attitude from Renprop management

Well where do I begin??

On the 31st of May 18 (Thursday) I took a day off work to move house. My estate agent knew of my intent to move 2 whole months prior. Come 13h00 my moving truck was outside and the security guards at the gate wouldn't let the guys in because my name was not in their moving-out file. So I contacted my estate agent who was reluctant at first to admit that this was his fault, he had 2 months in which he could've given me the forms to complete (and I had spoken with him 2 days before the move to discuss the check-out process; he still said nothing about the forms then).

The security guards gave me the forms to complete and, with no access to a printer/scanner, I took a photo of the form and forwarded it to my agent and also Renprop. The security guards suggested that I contact Renprop so that the matter could be resolved as quick as possible. The name of the lady I spoke with is Marietjie, and boy was she RUDE!! After explaining everything to her, she simply asked why I didn't request for the forms from the caretaker, of which my answer was "how do I ask for something I don't even know exists? my agent failed to mention this form and he knew of my intention to move 2 months ago". She was soooooo rude, she said "well are you done now?" and hung up!! I have never encountered such horrible service from anyone before, I could not let this slide.