2-year + failure to solve simplest of hazardous issues

I’ve been a resident at The Boundary in Lonehill for 4 years, and I feel compelled to warn potential buyers or tenants about the ongoing issues I’ve experienced under Renprop’s management.

For over a year, I’ve repeatedly raised a serious health and safety hazard in my block - the constant accumulation of bird droppings on the communal staircase. I formally logged this complaint in writing on no fewer than ten separate occasions since February 2023 to data. Despite these efforts, the issue remains unresolved.

Renprop’s only response has been to send cleaners (at best twice a week) sometimes days after the complaint — an ineffective and superficial attempt that does nothing to address the root cause. The problem is persistent, and the solution (installing bird-proofing at a small and specific perch point) is simple and long overdue.

According to the Rental Housing Act 50 of 1999, managing agents are legally obligated to maintain a safe and habitable environment. This ongoing situation is unsightly and not only creates a daily slip hazard but also poses hygiene and health risks. Yet Renprop has shown a disturbing lack of urgency, accountability, and concern for resident safety.

After numerous ignored emails by Lamlela Ncube and failed follow-ups with Claudio Fernandes, and Johan Scheepers all at Renprop, I was forced to escalate the matter — only to be met with silence once again.

I strongly advise against purchasing property in any complex managed by Renprop. They will happily collect your levies but completely fail to uphold their side of the cintract in ensuring a safe, hazard-free, and well-maintained living environment.