RENNIES TRAVEL AGENCY HAS PATHETIC SERVICE!

We used this travel agency to process tickets to Spain for a December trip but had to cancel the trip due to unforeseen events. The agency was inform TWO weeks ahead of the travel time and asked to cancel and refund us but we being given the round around about the exact refund period. The ridiculous period of 7 days to 3 months is being communicated! What is the point of using a travel agency for bookings if you don’t have the comfort of speedy service? Moreover they refuse to put us through to the the airline which they are blaming for the delay. No one wants to be held accountable and instead we are referred to vague refund policies that make no sense. Elan Thinnies from Rennies has been completely unhelpful to us.