RENNIES AND CLIENTS DONT BENEFIT FROM AGENTS

[Email Removed] SENT AN ENQUIRY 2 WEEKS AGO. Because of lessons learnt from the past we choose not to deal with RENNIES(book etiquette)We rep**** immediately. Long story short arrival is today.<br> Our establishment is on a Live online Book&Pay booking system. Public log on choose room not reflecting SOLD. Book&pay. We cannot block out rooms for 2 weeks without full payment because it reflect sold and actually is not as in this case the agent DID NOT PAY IN 2 weeks, we lose a lot of bookings-we tried on numerous e mails to explain this to the agent ALSO that group bookings are INDIVIDUALLY listed but on 1 invoice-we have a SARS connected system. They anyway make 1 payment(if it's ur lucky day to get paid-this is another issue)they DO NOT pay every voucher seperately. Another colleague(not introducing herself as professional agents do when calling you)attacked me and only when she took another breath to proceed I asked her which part do RENNIES not understand if informed via email we are FULLY BOOKED-I even said check our online system. Then COMPLAINEDabout her 6 guests-enquiry only for 4. PUBLIC OF SA save g/houses bad reviews posted by agents don't book RENNIES!