Complete Mess up

<p>So during last year my employer started using Rennies Travel service and there were a number of colleagues that complained a bit about arrangements that were not made... I thought that it wasn't true and that they were just being abit difficult... then I expierienced it first hand and thought okay, maybe someone dropped the ball it happens... i didnt complain... Then last year on a trip to Durban again... I didn't complain.... THEN THIS WEEKEND... I called to find out why i had not recieved a notification from the AVIS Point to Point shuttle service.... they informed me that nothing was booked... i rushed to the airport made it on time after hitting at least two cameras... I fly to Cape Town and go to the AVIS desk to collect the vehicle that we had made a booking foronly to be told that it was not done... there is no record.... At 20:00 a buddy picks me up at the airport and brings me to the Hotel.... I check in and the receptionist tell me that I been booked for 4 night and not for 5 as booked... 22, 23, 24, 25, 26 and check out on 27 to fly back to JHB... all the while making calls at my expense to you after hours line to incur additional costs , to fix up your mess.... then I get told that they can only get a vehicle to me at 14:30 today...... SERIOUSLY YOUR SERVICE SUCKS </p>