DISRESPECT

I posted a report complaining about incorrect billing on my account on 26/10/15 ,Michelle Taylor did respond and I am not happy with what she had to say ,I provided proof that I did not owe any money from the previous owners (Zelri prop ) I provided statements and proof of payments from June 2015 to prove this ,but she still insists I owe and additional R 275 over and above my monthly rent R 3025.00. that is fine I have agreed I will pay this R 275 that I apparently owe end November ,However I have another issue ,I cannot understand why Renico took over as new owners as for one : Michelle as the contact person is never available when we call . answers emails when she feels like it , Why take over when you know you are not interested , My toilet got blocked last night , I need to report this with maintenance but no one is available ,switch board tells me I need to contact Michelle ,she is never available ,Who else can assist please ,I cannot stay in a place with a blocked toilet.Can someone resolve this urgently please. We pay our rent on time and expect a good service in return please ,get us someone that will actually be available when we call with queries. Innus is also unavaila