Renew-it Sandton, Worst service ever

Worst customer service ever.If it was possible i would rate them -100.I was involved in an accident on Monday 05.08.2019 and on Friday the 23.08.2019 at 09:30 i was told that my car would be ready for collection by close of business (17:00).I arrived there at 16:50 and waited at reception for about 40 minutes. The lady called Chelene came and said to me that my car was in a painting department...this shocked me as i was planning to go home in Limpopo. On Saturday 24.08.2020 at 12:30 i received a call from Chelene and she said the car was ready. When i collected my car...it was in a bad condition as compared to when it was towed away to Renew-it.My car had a dent on the left rear door which did not exist before, my left Fog light was not working, on the left rear door the plastic cover on the inside covering the cables was removed. The hanger on the left rear side was broken.

What surprises me is the damage was on the front bumper and they stripped my car parts apart.

I a lady who is a supervisor there, Illahm on 28.01.2020 to ask about the missing parts and a dent on my door and she said was going to contact me at 15:00 on 28.01.2020 and till today 17.02.2020 i am still waiting for a call from her.

take your car there at own risk.

THE SERVICE IS BAD.