AFTERMARKET PARTS FOR A CAR UNDER WARRANTY

I am highly disappointed in the level of service experienced at Renew It. My vehicle has been in for repairs for over a month. Prior to the day of collection I was advised that one of my wheels is irrepairable and the mag rim has signed of being untidily welded. I expressed my dissatisfaction and was told that this would be address with the insurance to arrange for a replacement which I agreed to. I then asked for the job card only to find out that they ordered aftermarket parts for my vehicle which is under warranty. I had sent a mail upon authorisation copying them and my insurer, Santam, to inform them that the car is under an Audi Freeway plan until April 2023. The vehicle is still in their possession and the insurer and Renew it refuse to arrange car hire as my 30 allocated days have now lapsed and I have returned the car the insurance had arranged. This has been the most unpleasant experience ever!!!